Community profile was reset after e-mail update

Dear all,

I tried to change my password on various RWS services (RWS Workzone, RWS ID, RWS Community) and ran into huge problems pretty much on all of them afterwards.

This post here is specifically about my RWS Community account. I do have access, my e-mail address was updated but the profile is now totally empty (group memberships, messages posted…).

Is it possible to recover my previous profile? I will indicate the e-mail addresses used (before and after the change) in a private message if they are needed to solve the issue.

Thanks,

Philippe

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0 Georgiana Iancu over 1 year ago

Hi Philippe,

Please allow us a bit of time to investigate the situation and we'll get back to you.

Thank you,

Georgiana
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0 MMM over 1 year ago in reply to Georgiana Iancu

Georgiana Iancu: Sorry, but I seem to have the same problem as as Philippe Noth .

Would you be so kind as to investigate how I can consolidate multiple accounts (for RWS Community, for example), if there are multiple accounts for me in your records?

Please tell me if you require any information from me.

Thank you.
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0 Georgiana Iancu over 1 year ago in reply to MMM

Hi Matthew,

Please allow me a bit of time to investigate and I'll get back to you as well.

Thank you,

Georgiana
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Community profile was reset after e-mail update