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Hi there, I need assistance. My RWS/Moravia account is blocked. Also, could you please reset my SRT account since I lost access to the authenticator that generates the 6-digit code needed to log into it?

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Paola Ortega 12 hours ago

Hello,

My RWS/Moravia account is blocked. Yesterday, it was okay, but today, the platform says that my account is not registered. Also, could you please reset my SRT account since I lost access to the authenticator that generates the 6-digit code needed to log into it? I had already requested a reset to my SRT account to regain access, but your reset with authentication failed.

My SRT account is: meta.silviaortega@rws.com
My RWS account is: paonus@moravia.com

Incident# 266464

Thanks for your help.

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