Community Feedback - Recent Threads

Email Password Recovery

Zuleide Maria Ignácio — Sat, 28 Mar 2026 23:25:42 GMT

I'm trying to access my RWS email, but I don't know the password.

Does anyone know about support so I can request a new password?

Group Chat

Lauren Clark — Fri, 06 Feb 2026 18:59:54 GMT

Hey is there a live chat group that all of us tasking can join and talk and help each other out?

I am not approved for the "Language Cloud Developer" forum

André — Wed, 28 Jan 2026 10:56:14 GMT

Hello,

last week i requested access for posting in the "Language Cloud Developer" forum. Because nothing happend I posted in the General Trados Team forum. My post is now moved to the "Language CLoud Developer" forum but I can not answer to a reply. It would be great when I could get approved 🙂

Best regards

Colleague gets "Account not Approved" message when logging into the Community

Peter Johnston — Wed, 17 Dec 2025 15:14:36 GMT

A Colleague gets "Account not Approved" message when logging into the Community. How can this be resolved?

I have inserted a question this morning and still no answer,,,,

Inês Ortigão — Fri, 21 Nov 2025 14:42:20 GMT

No answer?

What could RWS do differently or better to improve our experience?

Nikita Kobrin — Tue, 14 Oct 2025 20:22:30 GMT

Dear colleagues,

After 12 years of collaborating with RWS, I'm excited to join the community. This is my first posting here.

What improvements would enhance our experience with RWS? Here are three suggestions:

1. New Task Handoffs MUST include the offered budget. Linguists need this information to determine job acceptance. It's one of the most important aspects. Requesting budget details separately wastes time for both linguists and project managers.

2. RWS should restore the acceptance of invoices from linguists and include invoice numbers, in addition to PO's, in all payment information. I, as well as most of my colleagues, use Translation Office 3000. This management sofware allows freelance translators handling their administrative tasks. I can find all invoices in seconds by their numbers. To do the same with PO's numbers is a real headache and again wastes my time. Furthermore, rejecting invoices leads to frequent errors from RWS accounting department.

3. RWS should stop using the AURORA platform for generating PO's: they are so weird that I can hardly if at all understand them.

What are your thoughts on my suggestions?

How do i create a forum postt?

Uzma Ejaz — Tue, 30 Sep 2025 16:41:47 GMT

Please let me know how to create a forum post.

Sicererly thanks,

Uzma Ejaz

How can I delete all my acconts on RWS ?

Former Member — Fri, 26 Sep 2025 00:35:55 GMT

I've been trying to delete my RWS account for three days now, but I can't find a way to do it. I've looked at other answers and emailed a few departments, but no one can help me. I just want to delete my account.

I would like to post an idea, but I am prohibited :) Can that be changed?

Eva Nauerth — Fri, 19 Sep 2025 12:12:37 GMT

Hi,

I want to raise an Idea for Tridion Docs, but I get the "Newcomers can't submit ideas immediately" message, which nudges me to post here.

Can that be resolved?

My Idea: We need an option to reset/stop a translation job after it has been exported from Tridion Docs, so that the language versions are set back to "to be translated". Right now we had two cases where our integration to our TMS did not work, and I had to delete the "in translation" versions manually. More system support for this would be appreciated.

Kind regards,

Eva Nauerth

Is there a way to get Furigana when translating to and from Japanese?

TAKAYOSHI NAKAMURA — Thu, 14 Aug 2025 03:24:05 GMT

Is there a way to get Furigana when translating to and from Japanese?

MTPE course certification URL

Manole Malai — Wed, 13 Aug 2025 12:26:09 GMT

Hi everyone,

I have attended the MTPE course, I have downloaded the Certificate in PDF, but I need the URL for adding it in my Proz Profile, can you help me?

Thank you

Newcomer - you can't Submit ideas immediately

LEENA VALTARI — Tue, 24 Jun 2025 10:26:20 GMT

Dear Forum members,

I am trying to Submit an idea, but I get a message saying that as a new member you can't do that right away (see the message below).

Could you please let me know what I need to do, to be able to get forward and Submit an idea?

Thank you very much!

Best regards

Leena Valtari

How to delete an idea?

ZSOFIA CSABA — Tue, 24 Jun 2025 09:36:09 GMT

Hi,

I have recently published an idea at: (+) Desktop Studio/GroupShare-Cloud parity - Trados Enterprise & Accelerate Ideas - Trados Portfolio Ideas - RWS Community. Somehow, the description of the idea was not published. How can I remove this item?

(Meanwhile, I have republished the idea with the same title with the full text here: (+) Desktop Studio/GroupShare-Cloud parity - Trados Enterprise & Accelerate Ideas - Trados Portfolio Ideas - RWS Community.)

Best regards,

Zsofia Csaba

RSS feeds?

Michael Schroeder — Fri, 06 Jun 2025 06:07:36 GMT

Hello! Unfortunately, the website I was using to (quasi?) RSS has shut down. Is there a list of RSS links to the various RWS forums?

Idea for Trados Enterprise

Mykhailo Holovatiuk — Mon, 02 Jun 2025 13:52:29 GMT

We are currently working with XML files received from SMC tool (SmartMedia Creator). The XMLs often do not fit in the default file size limit (20MB). Is it possible to increase it solely for SMC file type to 50MB?

Guidance on Choosing a Product and Understanding My Dashboard

Alagba Chibunna — Fri, 30 May 2025 01:46:38 GMT

Hello RWS Community,

I am new to the platform and would appreciate some guidance on how to get started effectively.

Specifically, I would like to understand:

1. How to choose the right product to work on, considering my interests and the available opportunities within RWS.

2. How to navigate and interpret my dashboard effectively — I am looking for a clear overview or any resources that can help me better understand the tools, options, and features available to me.

Any documentation, video tutorials, or personal tips from experienced users would be greatly appreciated. I want to ensure I'm using the platform to its full potential and aligning my work with the best practices.

Thank you in advance for your support.

Warm regards

Trados Studio Ideas?

Ben Wagner — Tue, 18 Mar 2025 14:25:35 GMT

I am trying to create an Idea under Trados Studio. It was not easy to find the group to begin with and it will not let me create a new idea. The last ideas were added almost 8 years ago. Is there somewhere else to submit new ideas/requests?

Change email address

Yuriko Tanii — Tue, 18 Feb 2025 06:54:34 GMT

Hello,

My email address has changed and the old one is no longer available. However, this field cannot be changed on my profile. Can someone help me change it?

Thank you,

Yuriko Tanii

About rws

Vincent Makonga — Mon, 17 Feb 2025 10:41:41 GMT

I just joined the rws please can anyone educate me on how it works

How to delete a contact from my RWS account

Ulrich Gabriel Gobin — Thu, 13 Feb 2025 14:09:07 GMT

Hello, everyone. I have to delete a contact I added to my account. How do I delete them?

what needs to be done, I am not able to understand anything, please help me

Vikram Kumar — Tue, 11 Feb 2025 10:08:50 GMT

what needs to be done, I am not able to understand anything, please help me

Dear Sir/Madam, I hope this message finds you well. I purchased a 12-month subscription to SDL on April 4, 2024. However, I noticed that I was charged twice for the subscription: April 4, 2024: CAD 170.00 April 5, 2024: CAD 540.00 It appears that the c

Jane Yu — Mon, 20 Jan 2025 03:11:39 GMT

Dear Sir/Madam,

I hope this message finds you well.

I purchased a 12-month subscription to SDL on April 4, 2024. However, I noticed that I was charged twice for the subscription:

April 4, 2024: CAD 170.00
April 5, 2024: CAD 540.00

It appears that the charge of CAD 540.00 was made in error. I kindly request you to review my order history and issue a refund for the overcharged amount of CAD 540.00.

Please let me know if you require any further information or documentation to process this request.

Thank you for your prompt attention to this matter.

Why my order cancelled.

saurabh patel — Thu, 16 Jan 2025 09:47:54 GMT

I am ordering many day ago,why system is cancelled the order.

Hi there, I need assistance. My RWS/Moravia account is blocked. Also, could you please reset my SRT account since I lost access to the authenticator that generates the 6-digit code needed to log into it?

Paola Ortega — Tue, 24 Dec 2024 19:14:41 GMT

Hello,

My RWS/Moravia account is blocked. Yesterday, it was okay, but today, the platform says that my account is not registered. Also, could you please reset my SRT account since I lost access to the authenticator that generates the 6-digit code needed to log into it? I had already requested a reset to my SRT account to regain access, but your reset with authentication failed.

My SRT account is: meta.silviaortega@rws.com
My RWS account is: paonus@moravia.com

Incident# 266464

Thanks for your help.

Please help me UNSUBSCRIBE from Community ASAP. Thanks.

Former Member — Fri, 13 Dec 2024 16:55:30 GMT

Please help me UNSUBSCRIBE from Community ASAP. Thanks.