https://community.rws.com/community-hub/community-help/This group is dedicated to shaping an online community in general and the RWS Community in particular. Feel free to join that conversation and shaping the community that works for you. en-USTelligent Community 12 Non-Productionhttps://community.rws.com/community-hub/community-help/i/communityideas/add-xml-file-type-options-in-studio-2024Wed, 08 Apr 2026 09:44:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:9bf73ffa-e47b-4dd8-b6fb-896df400339fJohannes PurerHi, two options (both selected in the screenshot below) in the XML parser settings in Studio 2021 (XML 1) are now missing in Studio 2024 (XML 2). We found this options useful to define segmentation in the xml file, fow which we now do not have any option anymore in Studio 2024. Was it necessary to remove these options? Definine the segmentation rule in the TM does not bring the same result. Thanks, JohannesTrados StudioXMLhttps://community.rws.com/community-hub/community-help/f/community_feedback1/60828/api-callWed, 08 Apr 2026 08:49:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:41a30dac-2c1b-4aab-b844-79b84681da32Nzhdeh BarseghyanHi! I am a developer building a standalone automation service using the Trados Public API. I need to set up a Service User for OAuth2 Client Credentials authentication, but I cannot locate the 'Service Users' management area in my current dashboard. Can you please: Point me to the exact location of Service User management for my tenant? Confirm if my current subscription tier supports Public API access and the creation of Service Users? Verify if OCR (Optical Character Recognition) is enabled for my account's file-type configurations so I can analyze JPG/PNG files? Thank you in advance.APIhttps://community.rws.com/community-hub/community-help/f/community_feedback1/60755/email-password-recovery/192701Tue, 07 Apr 2026 08:04:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:f933bea4-0283-4a5f-9e66-3c50dfff02f3Georgiana IancuHi Maria, If I may ask, is this connected to an AI task/project that you are part of? Because on RWS Community or RWS account portal we do not ask for Meta email to connect to it. I'm trying to understand what RWS platform you have issue with, to make sure that I'm pointing you in the right direction. From what you are describing here, it seems to be related to a task/project you are participating as a vendor. Kindly let me know so I can see how we can help you best. Thank you, Georgianahttps://community.rws.com/community-hub/community-help/f/community_feedback1/60755/email-password-recovery/192655Thu, 02 Apr 2026 13:17:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:cf09f6c0-39eb-49f7-8a19-89bfd1cc7b76Zuleide Maria IgnácioHi Georgiana, Thank you very much for your reply. But not regarding my RWS account. I don't know where the Meta email is hosted to access the desktop. So, I don't know how to access the email and recover the password. My email is ds.d350892@rws.com I've already requested help from support, but they sent a link that requires my Meta email and password. However, I don't have the password.https://community.rws.com/community-hub/community-help/f/community_feedback1/60755/email-password-recovery/192613Wed, 01 Apr 2026 12:05:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:7804b4cd-e8b3-4c33-9439-21f600380641Georgiana IancuHi Zuleide Maria Ignácio , I am supposing you are referring to your RWS account. For that, you can go to trados.com or rws.com. In there click on the login button like in the image below After which, you need to select the RWS account option And last, but not least, when you are prompted with the login screen, click on the option below that says "Forgot your password", write the email address associated with your account and you should be receiving an email where you'll be prompted to change your password. All the best, Georgianahttps://community.rws.com/community-hub/community-help/f/community_feedback1/60755/email-password-recoverySat, 28 Mar 2026 23:25:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:8230d236-e8f0-45cb-8def-ed77541c5487Zuleide Maria IgnácioI'm trying to access my RWS email, but I don't know the password. Does anyone know about support so I can request a new password?https://community.rws.com/community-hub/community-help/f/community_feedback1/60301/group-chat/191057Sun, 08 Feb 2026 17:22:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:20d6513b-1c96-4b8a-a360-66e89d8517b3Megan ThompsonI was wondering the samehttps://community.rws.com/community-hub/community-help/f/community_feedback1/60301/group-chat/191056Sun, 08 Feb 2026 16:45:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:268e2979-8844-4892-9ee0-5b923283c990Sheetu Khanna I don't think so there is live group chat.https://community.rws.com/community-hub/community-help/f/community_feedback1/60301/group-chatFri, 06 Feb 2026 18:59:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:61b51ea9-a0c8-4757-9177-67561ed19d4bLauren ClarkHey is there a live chat group that all of us tasking can join and talk and help each other out?https://community.rws.com/community-hub/community-help/f/community_feedback1/60219/i-am-not-approved-for-the-language-cloud-developer-forum/190854Wed, 28 Jan 2026 13:21:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:85c78c7f-3dbe-48c7-b802-827a47c86d2bAndréThank youhttps://community.rws.com/community-hub/community-help/f/community_feedback1/60219/i-am-not-approved-for-the-language-cloud-developer-forum/190852Wed, 28 Jan 2026 13:15:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:e894c49a-4924-4818-8942-96950fb078e6Georgiana IancuHi André , Thank you for bringing this into our attention. I have checked and now you are now a member and should be able to reply to the forum post. All the best, Georgianahttps://community.rws.com/community-hub/community-help/f/community_feedback1/60219/i-am-not-approved-for-the-language-cloud-developer-forumWed, 28 Jan 2026 10:56:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:0920a24d-cc68-4d50-9f3e-b8e713329333AndréHello, last week i requested access for posting in the "Language Cloud Developer" forum. Because nothing happend I posted in the General Trados Team forum. My post is now moved to the "Language CLoud Developer" forum but I can not answer to a reply. It would be great when I could get approved Best regardshttps://community.rws.com/community-hub/community-help/f/community_feedback1/59955/colleague-gets-account-not-approved-message-when-logging-into-the-community/190820Tue, 27 Jan 2026 09:43:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:cb38a1cb-53fd-4209-a810-2c982bdfa966Georgiana IancuHi Yacouba ZIDA For matters pertaining to other RWS platforms such as TrainAI Community, please address them in the correct area such as: RWS Services: Train AI & others This forum area is dedicated to RWS Community as a platform, and as such the help you seek is better suited in the recommended area. To clarify, we’re RWS Community, not TrainAI Community (which seems you are looking for by your screenshot), and as such, we’re not the right contact to address your specific request. To clarify further: The RWS Community supports users of RWS’s broader services and tools (like Trados Studio or translation solutions), providing resources and engagement for our clients and partners. The TrainAI Community is a separate group focused on AI training data tasks – like annotation or transcription – where freelancers worldwide contribute to AI projects on a per-task basis. Thank you for your understanding. All the best, Georgianahttps://community.rws.com/community-hub/community-help/f/community_feedback1/59955/colleague-gets-account-not-approved-message-when-logging-into-the-community/190774Fri, 23 Jan 2026 20:25:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:9b7b283f-50dd-4e42-aa86-640b6f11bc64Yacouba ZIDAI'm having the same issue . My account is under review and I received an email of offboarding even though my rater score is 1,52/2https://community.rws.com/community-hub/community-help/f/community_feedback1/59955/colleague-gets-account-not-approved-message-when-logging-into-the-community/190773Fri, 23 Jan 2026 20:23:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:eea3d771-c7fe-4409-95ab-eccaacc62746Yacouba ZIDAI have the same problem now. Have you solved the yours ?https://community.rws.com/community-hub/community-help/f/community_feedback1/59955/colleague-gets-account-not-approved-message-when-logging-into-the-community/190159Thu, 18 Dec 2025 09:19:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:4be3d6e3-9da6-4391-bb35-27739980392cPeter JohnstonHi Georgiana Iancu I just sent you a DM. Thanks Peterhttps://community.rws.com/community-hub/community-help/f/community_feedback1/59955/colleague-gets-account-not-approved-message-when-logging-into-the-community/190157Thu, 18 Dec 2025 08:40:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:32c6d72b-1a71-4698-9a85-ee31cf2e6fc9Georgiana IancuHi Brittany Jitta , For matters pertaining to other RWS platforms such as TrainAI Community, please address them in the correct area such as: RWS Services: Train AI & others This forum area is dedicated to RWS Community as a platform, and as such the help you seek is better suited in the recommended area. All the best, Georgianahttps://community.rws.com/community-hub/community-help/f/community_feedback1/59955/colleague-gets-account-not-approved-message-when-logging-into-the-community/190156Thu, 18 Dec 2025 08:37:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:b269679b-53a6-40e3-83f6-c0919c6d55a4Georgiana IancuHi Peter Johnston Could you please let me know which account we're referring to? If possible, could you share their details with me in a DM so we can look into this further and work on resolving the issue? Thank you so much! Best regards, Georgianahttps://community.rws.com/community-hub/community-help/f/community_feedback1/59955/colleague-gets-account-not-approved-message-when-logging-into-the-community/190149Wed, 17 Dec 2025 21:32:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:ccf9ee98-2769-4432-a5d6-8237f99db813Brittany JittaI have received an email about my account being Offboarded but I have been working consistently and my Multimango score was 1.63. I haven't received rationale yet. I hope you find a solution cause I've only been told to submit a help desk ticket.https://community.rws.com/community-hub/community-help/f/community_feedback1/59955/colleague-gets-account-not-approved-message-when-logging-into-the-communityWed, 17 Dec 2025 15:14:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:20a8cbd9-3bce-4cbb-8c77-d0dda67d0317Peter JohnstonA Colleague gets "Account not Approved" message when logging into the Community. How can this be resolved?accountacess