Hello,

Thanks for reaching out! We are dedicated to providing you with quality support in a timely and efficient manner.

Please follow the steps below to review helpful articles and submit queries to our newly-launched support platform (hosted by Zendesk). We have specially designed this space to assist with any issues you might experience.

1. Create a Zendesk Account

• To access support, you need to create an account and always be signed in when submitting requests. 

** Please use the same email address you used when you signed up to RWS. This will also be the email address you will use when submitting any support request. **

• Follow this link to create an account: https://hubs.ly/Q02ZN9zL0

2. Explore the TrainAI Help Center

• Search Bar: Type key words related to your issue to search through relevant articles and similarly resolved issues.
• Frequently Asked Questions (FAQs): Check the FAQs sections for answers to many of the most commonly asked questions.

3. Submit a Request

• If you haven’t found an answer to your issue, use the support form to submit a detailed request.
• Fill in the form and provide the necessary details. 
• Follow this link to submit a request: https://hubs.ly/Q02ZN9F_0
• Once we receive your request, we will respond to you as soon as possible. 

We look forward to assisting you!