https://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/59677/unable-to-log-in-multimango-platformHi, I was invited to participate in the Echo project and was told to work via Multimango. However, I cannot currently log in to the platform because I am asked for a verification code, even though I did not set up two-step verification. I submitteden-USTelligent Community 12 Non-Productionhttps://community.rws.com/thread/191451?ContentTypeID=1Fri, 20 Feb 2026 21:58:59 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:afec3755-6a96-4651-b6e5-f1fa7b68045dAnquanita Hearns Miller<p>I have been having the same issue for a week now, I have tried to contact the support but did not receive any response, I have even sent an email to the diamond team. What should I do.</p><div style="clear:both;"></div>https://community.rws.com/thread/189307?ContentTypeID=1Wed, 19 Nov 2025 07:28:10 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:af1dd60d-19db-420b-9f85-52b4013da212Ying Jiao<p>Thank you for your advice. I think you are right. I have already submitted a new request via the Support Centre and am waiting for a response.</p><div style="clear:both;"></div>https://community.rws.com/thread/189301?ContentTypeID=1Wed, 19 Nov 2025 03:51:44 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:de3b6b66-365a-4a86-a7c3-bd7dfafcc939Rob Fafoglia<p>Hello - this probably means you need to create a new account, from scratch. Please try this and <a href="https://trainai.zendesk.com/hc/en-us" rel="noopener noreferrer" target="_blank">reach out to our Support Center</a> if you encounter any issues.&nbsp;<br /><br />Thank you!<br />TrainAI Community Team</p><div style="clear:both;"></div>