https://community.rws.com/community-hub/resources/rws-services-train-ai-others/Here you will find information that will help you gain clarity on certain RWS Services such as Train AI and/or Workzone.en-USTelligent Community 12 Non-Productionhttps://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60837/offboarding-for-unknown-reason/192868Mon, 13 Apr 2026 12:41:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:df69dc7e-238d-4ed1-bc0a-869e30b00720Lunar NurmantoYeah, I also received the same email on April 9, 2026.https://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60867/payment-confusion--askmapsMon, 13 Apr 2026 01:23:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:24be479b-74be-4c6d-a13b-432bf865bb86Lauren RichardGood evening all, I am very confused about how I get paid for the work I am doing and I haven't seen clear answers anywhere, so that has brought me here. Currently, I am doing batches for the Google CS AskMaps project. I do not see this on the contact form to be able to email support to ask about this. How do I submit my hours for this project? How do I get paid for it? If anyone can point me in the right direction, it would be very much appreciated! Thanks.https://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60865/urgent-invoice-not-received-13-27-march-no-response-for-15-daysSun, 12 Apr 2026 19:55:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:4d7f522b-599f-4db0-8b3a-150a33a2251aManpuran MahatoDear Team, I hope you are doing well. I would like to bring to your attention that I have still not received my payment invoice for the period from 13th to 27th March. It has now been over 15 days, and I have not received any update or response. I have already sent multiple emails and raised support requests, but unfortunately, there has been no reply so far. I have also been regularly submitting my entries and completing all required tasks properly during the project, with no issues from my side. This delay is quite concerning, especially as there has been no communication or information provided regarding my invoice or payment status. I kindly request you to please look into this matter urgently and provide: - The current status of my invoice - The expected timeline for invoice generation and payment - Confirmation if there is any issue from my side I sincerely request your support in resolving this issue at the earliest. I would really appreciate a prompt response. Thank you for your understanding. Best regards, Manpuran@rwspaymentRWSsupportMultimangoPayment DetailsHindiremote workerFreelancerPayment issuePayment Inquirypaymentshttps://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60615/i-am-unable-to-access-zendesk-for-trainai-is-it-down/192854Sun, 12 Apr 2026 19:04:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:dacd1023-c466-4019-87eb-7815542ee388Ashwin MhatrePlease help me in resolving this issue. I am trying to log in using the same email address associated with my TrainAI account and I get the same error message across different browsers or devices.https://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60818/can-anyone-help-me-understand-the-offboarding-process-and-what-triggers-being-offboarded-from-the-diamond-project-even-though-your-rating-is-a-3-0/192849Sun, 12 Apr 2026 13:32:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:86fe8d12-fcca-4120-b4bc-7bae5d8c905eFrances JeffersI had been working on the Diamond Project since last October. I ran into all kinds of errors when many times when submitting tasks. I do think there should be some way to not just get offboarded with no explanation, but we should be able to explain if something happened. My rating wasn't bad.https://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60824/offboarded-after-syncing-issues/192818Fri, 10 Apr 2026 12:12:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:c1bbb5b5-e8c3-4bd5-950b-8b266901f0beFrances JeffersThank you for the reply, Paul. It's very disappointing to know Kaden posted as an employee. I thought there might be a chance of working again, as Kaden had said my case was going to be escalated internally, since I have no idea why I was dropped.https://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60824/offboarded-after-syncing-issues/192801Fri, 10 Apr 2026 09:29:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:1ef572c8-34fa-48ae-b32c-2a2ed3d6e159PaulFrances Jeffers [quote userid="217363" url="~/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60824/offboarded-after-syncing-issues/192794"]Considering all messages are reviewed first if it were not legitimate why was it approved?[/quote] Mistakes happen. In this case the user is posting as if he/she is an RWS employee. He/she doesn't represent RWS in any way. So the users ability to post has been withdrawn.https://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60824/offboarded-after-syncing-issues/192794Thu, 09 Apr 2026 23:15:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:8b8dfe1f-4f61-4c56-81d4-8745117926d8Frances JeffersI saw the message you sent and then it was withdrawn. Considering all messages are reviewed first if it were not legitimate why was it approved?https://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60818/can-anyone-help-me-understand-the-offboarding-process-and-what-triggers-being-offboarded-from-the-diamond-project-even-though-your-rating-is-a-3-0/192792Thu, 09 Apr 2026 22:13:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:05dd5e00-baa1-4a2f-bd57-32b179fd92a4Jordan DempseyI had several tasks that would time out before I could submit them. I was having issues with the Challenging Image task and Rendering image task, when I would submit my response it would give me an error message stating "This task did not belong to you." or the other message stating "Task timed out go back to your dashboard of avaiable tasks." That may have something to do with it. However, come to think of it when the system would time out it should have automatically sent me the offboarding or under review message just for that reason but the system never did put my account under review up until now. Which still doesn't make sense either because the night before my account went under review I completed all tasks I had been doing at the time. I wasn't on the platform for a long time only about 2 hours working on the platform before I had to log out.https://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60837/offboarding-for-unknown-reason/192788Thu, 09 Apr 2026 16:08:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:e84d5e03-9f29-4192-9c7a-3abc620e4bdeNavneet@55I got same mail today and I was really sad being see this.https://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60837/offboarding-for-unknown-reasonWed, 08 Apr 2026 18:10:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:18594e26-58da-45dc-af3a-6e801ab50effTroy PrinslooI have been working on Diamond since September 2025 without any issues and have enjoyed the tasks. My rating is over 2.7 and I was selected as an Auditor, passing the tests and performed the role for a solid 3 months. I also did the recent quiz for a high priority task, passed and was sent an email congratulating me. A few days ago I received the same offboarding email as some others did with: Being offboarded from the project means you will no longer be able to continue working on it. Please note that no additional explanation will be provided, and the decision is final with no review or appeal process. Without any further explanation or reason I find this highly unprofessional. At first I thought maybe a glitch but as I know my task quality was good and I diligently recorded my exact hours worked, I can't think of a valid reason to have been kicked out. I would really appreciate some feedback. Thank you. D355091https://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60834/can-anyone-help-me-understand-how-the-process-is-here-i-m-new-and-i-m-looking-forward-to-knowing-more-about-train-aiWed, 08 Apr 2026 15:14:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:4da6e770-e80d-4144-a328-bf799dbd7e09Oluwatimileyin OluwapelumhiCan anyone help me understand how the process is here. I'm new and I'm looking forward to knowing more about Train Aihttps://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60818/can-anyone-help-me-understand-the-offboarding-process-and-what-triggers-being-offboarded-from-the-diamond-project-even-though-your-rating-is-a-3-0/192731Wed, 08 Apr 2026 11:55:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:8b00d2af-8306-478c-b4e8-bf87459d388dKADEN SCHILLINGThis response was edited due to impersonation and the sharing of false or misleading information.https://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60824/offboarded-after-syncing-issues/192729Wed, 08 Apr 2026 11:39:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:2fbc5980-32ff-4d1e-8479-a27c5fc792d3KADEN SCHILLINGThis response was edited due to impersonation and the sharing of false or misleading information.https://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60818/can-anyone-help-me-understand-the-offboarding-process-and-what-triggers-being-offboarded-from-the-diamond-project-even-though-your-rating-is-a-3-0/192728Wed, 08 Apr 2026 11:26:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:d6dc21ab-38a3-463c-819a-99552b6f3730Frances JeffersI feel the same way. My score also had gone up and was just approved for a new task after a quiz. I had to travel and my work was sparse for several weeks because of family things that had to be handled. I wondered if maybe since one time most recently my laptop didn't close right and it left me open on a task then later I found it caused me to be timed out of a task.https://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60649/anyone-got-payments-ever/192715Wed, 08 Apr 2026 06:20:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:febdde1a-9cac-47c2-9b9e-30099e7698cfUtkarsh GargHas anyone receive payment order after 13th feb workhttps://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60824/offboarded-after-syncing-issuesTue, 07 Apr 2026 17:08:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:0cf33182-4987-4799-bb4c-f36b7ff74bc8Frances JeffersI received an email after not being able to "sync" as I was told by a Zendesk reply that I am now offboarded. I don't think it is very professional that we are not even able to speak with anyone about the decision and or why it was made. I am really disappointed. I had to back off from working as often in the past 3 weeks as I had family business arise that I had to take care of and some included traveling. I really wish we could speak to a human about the reasoning behind the offboarding because I still had tasks. Thank you, Frances D358457https://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60822/401-errorTue, 07 Apr 2026 12:10:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:f8fcd82b-9843-4d04-b541-1aa39587d992Sai Rahul SattineniGreetings. I applied for the AI Data Specialist role, finished all my assessments, and received an email from RWSZone, too. However, I am not able to log in to my account from that email to finish the onboarding. I tried all the solutions that were shared online, but in vain. Deleted cookies, started new sessions, but nothing really worked. Requesting help. Please. Thanks so much.https://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60818/can-anyone-help-me-understand-the-offboarding-process-and-what-triggers-being-offboarded-from-the-diamond-project-even-though-your-rating-is-a-3-0Mon, 06 Apr 2026 19:08:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:5cd24aa0-e2b7-44d0-8ba6-7387aa6b0d3bJordan DempseyHello, I was invited to work on the Diamond project on the Multimango platform. I have been working on the platform for about 2 months, I started off at a rating of 2 then went up to 3 around 2 weeks ago. I followed all guidelines triple checked my work made sure I had everything following the guidelines for each task. I even took my time with each task. I really enjoyed working the tasks that were assigned to me. However, I recieved an email today stating that I was being offboarded from the project without any reasons why, and I quote " Being offboarded from the project means you will no longer be able to continue working on it. Please note that no additional explanation will be provided, and the decision is final with no review or appeal process. Regardless of what your status may show in the client tool, this email serves as the final notice that your participation in the project has ended. The reasons displayed for the ‘unapproved’ status in the platform do not reflect the actual conditions of the offboarding. They should not be considered as the cause of the status, and access to the platform for this project will be permanently restricted." I am not understanding why management is not giving critical critism for those that apparently have done something wrong and then not give any explanation as to why supplier is wrong or what they were doing wrong. That is something extremely important for the people working on these projects to learn and grow from the mistakes that are being submitted. I as a manager myself do not expect my team to automatically know what is being done wrong without some explanation of what is wrong and show how to correct the issue. If anyone can tell me anything about the issue and help me start working again. This was food money for my children and provided gas to get back and forth from my other job. It's really a shame that the management team thinks that this type of behaviour is of high quality when it isn't professional nor does it benefit the workers having to be denied this way. How do they correct their mistakes without being shown what they are doing wrong?https://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60021/account-suspension-project-offboarding-without-clarification-request-for-guidance/192697Mon, 06 Apr 2026 18:28:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:d795d5c9-30cb-4616-b171-7c9f0d4daf51Jordan DempseyI too am having this issue. I was working on the platform last night just fine. I followed all guidelines my rating was excellent. About 5 minutes ago I recieved an offboarding email. They did not give me any reasonings for restricting me from using the platform. Not one explanation as to why I was offboarded from the Diamond project. I figured as managers or project team memebers they would at least give some type of critical critism so whatever was done wrong on my end I would be able to correct the issue. I understand your frustration.