https://community.rws.com/community-hub/resources/rws-services-train-ai-others/Here you will find information that will help you gain clarity on certain RWS Services such as Train AI and/or Workzone.en-USTelligent Community 12 Non-Productionhttps://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60560/is-audio-dubbing-v2-on-multimango-part-of-the-echo-project/193376Sat, 02 May 2026 10:00:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:7aad434d-a80d-4111-b892-f24a79437783Ashwin MhatreYes. Link to Time reporting form : Echo - Annotator Time Entryhttps://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/61000/project-dubbing-i-am-unable-to-access-srt-workplace---i-get-the-message-you-don-t-have-permission-to-access-this-please-talk-to-system-administrator-for-more-informationFri, 01 May 2026 11:05:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:07ab6295-4c67-4c66-98b0-c1638bdccd48Ashwin MhatreI get task mails related to Project Dubbing (MR language), however when I try to access SRT Workplace to complete the tasks, I get the message "You don't have permission to access this. Please talk to System administrator for more information" Steps: 1.I connect to the Moravia VPN successfully (vp.arro4.moravia.com/moravia) 2.I click on https://review.intern.facebook.com/ 3.I enter my email id 'ds.d294240@rws.com 4.I get an Activate Account code in my email There is also a Activate Account [work.workplace.com] button in the email 5a.If I click the Activate account button, I am asked to set a password When I set password and click continue, I get the message "You don't have permission to access this. Please talk to System administrator for more information" 5b.If I enter the code on the site (work.workplace.com), I get the message "Something went wrong. Please try again later" I have tried several times after waiting but the same message is displayed Please help me access the SRT Workplace, so that I can work on Project Dubbing tasks Thanks, Ashwin Mhatre Nav id: D294240 email: ds.d294240@rws.comhttps://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60615/i-am-unable-to-access-zendesk-for-trainai-is-it-down/193350Thu, 30 Apr 2026 04:47:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:fe85ee9a-b974-4a41-b0ce-fd0cdba34b60Ashwin MhatreCan anyone please help I am still unable to access TrainAI Zendesk I enter the correct username and password but I get the message "Couldn't sign you in Give it a moment and try again" I have sent mail to TF_resourcing@rws.com regarding this, but it is still not resolved. Thanks, Ashwinhttps://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60818/can-anyone-help-me-understand-the-offboarding-process-and-what-triggers-being-offboarded-from-the-diamond-project-even-though-your-rating-is-a-3-0/192999Fri, 17 Apr 2026 06:36:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:85f52e1f-3522-4b97-952f-e6c3ad9de095Jordan DempseySo for all who are in the same boat as me. I would like to inform you I submitted a ticket to TrainAi and it did give me a little information of why I was offboarded just not very as specific as I had hoped it was going to be. They sent back to me saying, "In the previous email sent your status is unappealable. The decision is not necessarily related to your quality score but based on current project needs. Unfortunatly, we're not able to provide additional information at this time..." Even though it does not change any eligibility with future projects, it puts me back at square one. I have not recieved any other invitations so far. It bums me out because I do have plenty of skills and adability to learn quickly and still give high quality work, if I was given an oppurtunity to do so. At this point I'm not sure where to go frome here, and I can't just sit here and cross fingers that they send an invitation because I need to work starting yesterday, if you know what I mean. I hope that this helps in understanding the reasonings of the offboarding process, this may not be the reason for everyone that has been offboarded without explanation. However it might be one of the many reasons they may have given for some people.https://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60837/offboarding-for-unknown-reason/192981Thu, 16 Apr 2026 13:07:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:9a9eda00-0bd5-465f-871a-12ff9d72b55cTroy PrinslooYes, status in unapproved in Multimangohttps://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60837/offboarding-for-unknown-reason/192966Thu, 16 Apr 2026 05:57:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:f6457863-f749-455d-bcbc-4f639ca32e73Raihan MaulanaI also received the same email on April 9,2026. and offboarding email from echo yesterday for unkown reason.https://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60891/payment-rejectedWed, 15 Apr 2026 14:55:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:a99183cd-5176-4ec4-96fa-8320e3bd77e0BRANDI LANEWhere can I get help about PayPal payment rejected?https://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60884/i-was-put-into-a-new-project-and-moved-from-the-diamond-project-on-multimango-to-parimango-my-tasks-page-still-says-there-are-no-tasks-how-long-is-this-going-to-take-for-the-tasks-to-start-upTue, 14 Apr 2026 19:15:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:69012075-e869-499e-a5b8-15643cda3bb2Linda HendleyI was put into a new project and moved from the diamond project on multimango to parimango. My tasks page still says there are no tasks.... how long is this going to take for the tasks to start up?parimangohttps://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60837/offboarding-for-unknown-reason/192899Tue, 14 Apr 2026 06:06:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:44223c35-0678-4e64-b0f3-b7be3be645b3Navneet@55You are using multimango for doing tasks?https://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60874/generation-error-inpainting-api-error-500-internal-server-errorMon, 13 Apr 2026 16:21:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:a167d979-0e98-4443-8e8b-95f7c9a6db32Eileen WitthoffI keep receiving this error when trying to generate in Furniture Removal Multiturn. I skipped an image to see if that was the problem and masked various objects, but it continues to appear. Is there anything I can do on my end to bypass or fix this?500 errorTrainAIDiamond ProjectMultimangohttps://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60837/offboarding-for-unknown-reason/192868Mon, 13 Apr 2026 12:41:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:df69dc7e-238d-4ed1-bc0a-869e30b00720Lunar NurmantoYeah, I also received the same email on April 9, 2026.https://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60867/payment-confusion--askmapsMon, 13 Apr 2026 01:23:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:24be479b-74be-4c6d-a13b-432bf865bb86Lauren RichardGood evening all, I am very confused about how I get paid for the work I am doing and I haven't seen clear answers anywhere, so that has brought me here. Currently, I am doing batches for the Google CS AskMaps project. I do not see this on the contact form to be able to email support to ask about this. How do I submit my hours for this project? How do I get paid for it? If anyone can point me in the right direction, it would be very much appreciated! Thanks.https://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60865/urgent-invoice-not-received-13-27-march-no-response-for-15-daysSun, 12 Apr 2026 19:55:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:4d7f522b-599f-4db0-8b3a-150a33a2251aManpuran MahatoDear Team, I hope you are doing well. I would like to bring to your attention that I have still not received my payment invoice for the period from 13th to 27th March. It has now been over 15 days, and I have not received any update or response. I have already sent multiple emails and raised support requests, but unfortunately, there has been no reply so far. I have also been regularly submitting my entries and completing all required tasks properly during the project, with no issues from my side. This delay is quite concerning, especially as there has been no communication or information provided regarding my invoice or payment status. I kindly request you to please look into this matter urgently and provide: - The current status of my invoice - The expected timeline for invoice generation and payment - Confirmation if there is any issue from my side I sincerely request your support in resolving this issue at the earliest. I would really appreciate a prompt response. Thank you for your understanding. Best regards, Manpuran@rwspaymentRWSsupportMultimangoPayment DetailsHindiremote workerFreelancerPayment issuePayment Inquirypaymentshttps://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60615/i-am-unable-to-access-zendesk-for-trainai-is-it-down/192854Sun, 12 Apr 2026 19:04:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:dacd1023-c466-4019-87eb-7815542ee388Ashwin MhatrePlease help me in resolving this issue. I am trying to log in using the same email address associated with my TrainAI account and I get the same error message across different browsers or devices.https://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60818/can-anyone-help-me-understand-the-offboarding-process-and-what-triggers-being-offboarded-from-the-diamond-project-even-though-your-rating-is-a-3-0/192849Sun, 12 Apr 2026 13:32:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:86fe8d12-fcca-4120-b4bc-7bae5d8c905eFrances JeffersI had been working on the Diamond Project since last October. I ran into all kinds of errors when many times when submitting tasks. I do think there should be some way to not just get offboarded with no explanation, but we should be able to explain if something happened. My rating wasn't bad.https://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60837/offboarding-for-unknown-reason/192842Fri, 10 Apr 2026 21:49:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:e0817a2c-f758-40d1-a89b-245b12db64a8Jason ReneyHi, this happened to me last time as well. They sent an email saying it was an error and that I could continue working. Now I’ve just received the same offboarding message again, and I hope it’s another mistake from the team. Could you please tell me if you also see your status marked as unapproved in Multimango? Thanks.https://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60824/offboarded-after-syncing-issues/192818Fri, 10 Apr 2026 12:12:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:c1bbb5b5-e8c3-4bd5-950b-8b266901f0beFrances JeffersThank you for the reply, Paul. It's very disappointing to know Kaden posted as an employee. I thought there might be a chance of working again, as Kaden had said my case was going to be escalated internally, since I have no idea why I was dropped.https://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60824/offboarded-after-syncing-issues/192801Fri, 10 Apr 2026 09:29:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:1ef572c8-34fa-48ae-b32c-2a2ed3d6e159Paul FilkinFrances Jeffers [quote userid="217363" url="~/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60824/offboarded-after-syncing-issues/192794"]Considering all messages are reviewed first if it were not legitimate why was it approved?[/quote] Mistakes happen. In this case the user is posting as if he/she is an RWS employee. He/she doesn't represent RWS in any way. So the users ability to post has been withdrawn.https://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60824/offboarded-after-syncing-issues/192794Thu, 09 Apr 2026 23:15:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:8b8dfe1f-4f61-4c56-81d4-8745117926d8Frances JeffersI saw the message you sent and then it was withdrawn. Considering all messages are reviewed first if it were not legitimate why was it approved?https://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60818/can-anyone-help-me-understand-the-offboarding-process-and-what-triggers-being-offboarded-from-the-diamond-project-even-though-your-rating-is-a-3-0/192792Thu, 09 Apr 2026 22:13:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:05dd5e00-baa1-4a2f-bd57-32b179fd92a4Jordan DempseyI had several tasks that would time out before I could submit them. I was having issues with the Challenging Image task and Rendering image task, when I would submit my response it would give me an error message stating "This task did not belong to you." or the other message stating "Task timed out go back to your dashboard of avaiable tasks." That may have something to do with it. However, come to think of it when the system would time out it should have automatically sent me the offboarding or under review message just for that reason but the system never did put my account under review up until now. Which still doesn't make sense either because the night before my account went under review I completed all tasks I had been doing at the time. I wasn't on the platform for a long time only about 2 hours working on the platform before I had to log out.