https://community.rws.com/community-hub/resources/rws-services-train-ai-others/Here you will find information that will help you gain clarity on certain RWS Services such as Train AI and/or Workzone.en-USTelligent Community 12 Non-Productionhttps://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/61152/unable-to-activate-rws-workzone-account-error-401-unauthorized/193822Mon, 25 May 2026 12:45:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:75ab23cb-1770-46f3-9234-76e83263e771Anca StoianHi samwel obara I have already messaged you but it seems you did not read your Community messages. This forum is not related to the issue you posted, please contact your Vendor Manager to inform them about your issue so they can guide you where to ask for help for it. Here we cannot assist you, the threads we manage are related to Trados. Best regards, Ancahttps://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/61152/unable-to-activate-rws-workzone-account-error-401-unauthorizedMon, 25 May 2026 11:03:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:606c2a3f-1e17-4ba2-a651-dc41252cd72esamwel obaraHello RWS Talent Management Team, I hope you are doing well. I recently received an email confirming that my RWS Vendor account had been activated and instructing me to log in to RWS Workzone to complete my profile. However, whenever I click the activation/login link provided in the email, I receive the following message: “Error 401 – Unauthorized Sorry, your request could not be processed.” Because of this issue, I am unable to access the platform and complete my profile setup. I have already tried: Opening the link on different browsers Using incognito/private mode Refreshing the page Trying again on mobile data and Wi-Fi Unfortunately, the issue still persists. Could you please assist me in resolving this problem or provide a new activation link if necessary? Account details: Name: Samwel Obara I have attached screenshots of both the activation email and the error message for reference. Thank you for your assistance. I look forward to your response. Kind regards, Samwel Obarahttps://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60865/urgent-invoice-not-received-13-27-march-no-response-for-15-days/193641Sat, 16 May 2026 07:46:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:1c5c5ebb-2960-4597-98f6-b28a712ae496Ashwin MhatreHello, 1.Try using Zendesk to resolve it ( Attach proof of work (screenshots or form response mails)) 2.If not resolved, send mail to tf_resourcing@rws.com if you are a vendor and copy rwsmoraviasupport@rws.com Note that the email address 'paymentsmoravia@rws.com' is no longer active. Attach proof of work (screenshots or form response mails) Thanks and Regards, Ashwinhttps://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/61015/failed-to-login-in-multimango/193590Wed, 13 May 2026 12:09:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:dab25ac6-b25b-4578-a9da-dfab40afe0dbAlexios KavvourasI'm also having the same problem. Has anyone solved it? I submitted a Zendesk query, and they told me that there is an issue with the platform. They've been saying the same to me for months now. They say to just find another project that doesn't require Multimango.https://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/61062/unable-to-access-zendesk-support-for-over-two-weeks-urgent-help-neededTue, 12 May 2026 12:37:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:46708f7b-cce1-4c01-9bc9-4cd7f2bc6adeVictor ChijiokeHello, I am unable to access my Zendesk portal, I initially thought it was some kind of temporary issue but the issue has lingered for over two weeks. When I try to log in it says "Couldn't sign you in Give it a moment and try again" but this has been happening for the past two weeks. I have urgent issues I need help with. I have not received my payments since March because of Tipalti issues. I will greatly appreciate if these issue can be rectified as soon as possible. Thanks as I anticipate your speedy response to this matter.TrainAI Zendesk login issueRWSTrainAIsupportPayment issuesupport ticketshttps://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/61056/wrong-email-used-during-registration-on-the-multi-mango-platform-for-the-diamond-projectMon, 11 May 2026 00:01:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:7920bf9a-28c4-45a5-89f3-3f93b522f10cPeju SokunleHello, I accidentally registered on the Multi-Mango platform for the Diamond project using the wrong email address, so I cannot access the account and begin production. Could you please either: update the account to my correct email address, or delete the incorrect registration so I can sign up again? Wrong email: speju25@gmail.com Correct email: DS.D405273@rws.com Thank you.https://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/61015/failed-to-login-in-multimango/193512Sun, 10 May 2026 11:02:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:ca52575c-a291-4791-b204-6668ee752207Emmanuel Olatinwo I'm also facing this same issue, have you found any solution?https://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60779/verification-code-not-received-in-personal-email-to-set-up-2fa-for-multimango-diamond-project/193497Thu, 07 May 2026 19:46:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:5bdd00e8-ac2c-46eb-9a20-abafa8afe4d1Gayatri SahuAs I didn't get any interactions in my reply, I tried with the old ds.xxx@rws.com for login purpose. From trainai.zendesk also I dint get any help so at last deleted my profile. Then created a the same profile from fresh and setup the 2FA authentication . I hope this information would helped you to meet your solution.https://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/61042/payment-discrepancy-inconsistency-support-team-threat-me-that-i-should-stop-demanding-for-my-pay-is-that-fairThu, 07 May 2026 15:40:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:69b6f011-0bd5-44b7-8229-b3607a892b2aPatricia DivineDear Sir/Madam, I am writing to formally raise a concern regarding the handling of my unresolved payment discrepancy case related to Project Diamond (RWS/TrainAI). Over the past several weeks, I have attempted in good faith to seek clarification regarding work completed in March that does not appear to have been reflected in the system. My concern was based on: - Previous acknowledged inconsistencies involving my account - Recent confirmed payment for a later period - Repeated system and submission issues experienced during work While I understand and respect company policies regarding recorded activity and compensation, I am concerned by the manner in which my escalation attempts have been handled. Most recently, after continuing to seek clarification and review, I was informed that further requests regarding the matter could result in my account being permanently banned. As a contributor attempting to resolve what I believe to be a legitimate discrepancy, I found this response discouraging and inconsistent with a fair escalation process. I am not seeking conflict. Rather, I am respectfully requesting: - A professional and independent review of how this case was handled - Clarification regarding escalation rights for contributors - Assurance that raising concerns in good faith will not negatively impact account standing I appreciate your time and attention to this matter and look forward to your response. Sincerely, Patricia Obinna Divinehttps://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/61041/payment-discrepancy-inconsistency-threat-from-support-team-that-i-should-stop-demanding-for-my-pay-else-my-account-will-be-ban-is-this-fairThu, 07 May 2026 15:37:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:07c88347-f9d7-4dc4-bc38-9891c4b941dePatricia DivineDear Sir/Madam, I am writing to formally raise a concern regarding the handling of my unresolved payment discrepancy case related to Project Diamond (RWS/TrainAI). Over the past several weeks, I have attempted in good faith to seek clarification regarding work completed in March that does not appear to have been reflected in the system. My concern was based on: - Previous acknowledged inconsistencies involving my account - Recent confirmed payment for a later period - Repeated system and submission issues experienced during work While I understand and respect company policies regarding recorded activity and compensation, I am concerned by the manner in which my escalation attempts have been handled. Most recently, after continuing to seek clarification and review, I was informed that further requests regarding the matter could result in my account being permanently banned. As a contributor attempting to resolve what I believe to be a legitimate discrepancy, I found this response discouraging and inconsistent with a fair escalation process. I am not seeking conflict. Rather, I am respectfully requesting: - A professional and independent review of how this case was handled - Clarification regarding escalation rights for contributors - Assurance that raising concerns in good faith will not negatively impact account standing I appreciate your time and attention to this matter and look forward to your response. Sincerely, Patricia Obinna Divinehttps://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/61040/echo-and-diamond-projectThu, 07 May 2026 15:37:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:a4e97a9f-bc30-49c8-97eb-a835d96bfbf4sweta Mishra My NAVID is ds.d206642@rws.com . My multimango account is showing " Account Under Review". Please check the issue and resolve it. Additionally, don't know where to start my work. Please guide me. Additionally, how do I calculate task time?https://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/61039/follow-up-project-diamond-onboarding-general-availabilityThu, 07 May 2026 14:35:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:a7efcf6e-7dc5-4623-a3ca-0618b1cd27b4Michelle CooperHi Team, I completed the onboarding requirements and ID verification for Project Diamond about 3 months ago and am checking in to see if there are updates on the production start date. I am also highly interested in any other ongoing projects. My background includes extensive work in AI Response Rating, Prompt Writing, and Multi-modal Data Annotation (Text, Audio, Video) . If there is a need for an experienced contributor in these areas, I would love the chance to jump in.TrainAIDiamond Projectproject onboardinghttps://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/61032/ekanem-aniebiet-may-6-2026-4-31-pm-i-tried-to-login-to-my-multimango-account-today-but-i-was-unable-and-then-it-requested-for-two-factors-authentication-i-don-t-have-access-to-that-again-and-i-want-to-continue-working-so-i-doWed, 06 May 2026 22:07:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:87651657-2f59-48e1-894a-ee520c756f29Ekanem AniebietEkanem Aniebiet May 6, 2026, 4:31 PM I tried to login to my Multimango account today but I was unable. And then it requested for two factors authentication. I don’t have access to that again and I want to continue Working so I don’t get off board my team.https://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60779/verification-code-not-received-in-personal-email-to-set-up-2fa-for-multimango-diamond-project/193455Wed, 06 May 2026 08:38:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:6c6f3640-9b90-4662-b199-2b8d0fbbd7acEmmanuel Olatinwo Hi, I'm having a similar issue now, were you able to sort this?https://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/61015/failed-to-login-in-multimangoTue, 05 May 2026 03:38:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:b294f662-3ee4-4c63-bda2-dbee571a0a67Difa AzraHello! Today i received a congratulation email because i get a new project called echo. And they told me to create new acc using the email they gave. I tried it several times but it always failed because i didn't received the verification email. i supposed to receive the verification code in my personal email but i didn't receive it. please tell me the solution because i genuinely want to work with you. Thank you.https://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/61009/awaiting-project-invitationMon, 04 May 2026 06:57:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:cb55d983-b6f2-48d1-8414-7477cfdc06deTamra BlakemanI applied for Project Diamond, completed all my onboarding processes including ID verification since February but no invitation to start production. I would really love to participate in any ongoing projects on RWS. I have extensive knowledge in AI training, Data Annotation and Labelling, Text Labelling, Audio Labelling, Video annotation, AI Response Rating, Ads Rating, Search Relevance, Writing Prompts. I would appreciate if project managers can give me a change to showcase my skills. Thank you.TrainAIDiamond Projectproject onboardinghttps://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60560/is-audio-dubbing-v2-on-multimango-part-of-the-echo-project/193376Sat, 02 May 2026 10:00:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:7aad434d-a80d-4111-b892-f24a79437783Ashwin MhatreYes. Link to Time reporting form : Echo - Annotator Time Entryhttps://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/61004/no-tasks-available-for-project-echo-on-multimangoSat, 02 May 2026 01:59:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:b35418ba-5373-4df5-9417-88f6fc9663bbAbdul AadilHi team, I hope you are doing well. I would like to request task assignment on MultiMango , as I have not been receiving tasks for my assigned project ( Project Echo ) for the past few days. I have previously worked on this project, and my current QA rating is 3.75 , which meets the required quality standards. I am actively available and ready to contribute. Kindly assign tasks to my account or consider me for any available projects so I can continue working without interruption. I would really appreciate your support on this. Thank you! NAV ID :D30***4RWSTrainAIDiamond ProjectTask AvailabilityMultimangoAnnotatorProject Echohttps://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/61000/project-dubbing-i-am-unable-to-access-srt-workplace---i-get-the-message-you-don-t-have-permission-to-access-this-please-talk-to-system-administrator-for-more-informationFri, 01 May 2026 11:05:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:07ab6295-4c67-4c66-98b0-c1638bdccd48Ashwin MhatreI get task mails related to Project Dubbing (MR language), however when I try to access SRT Workplace to complete the tasks, I get the message "You don't have permission to access this. Please talk to System administrator for more information" Steps: 1.I connect to the Moravia VPN successfully (vp.arro4.moravia.com/moravia) 2.I click on https://review.intern.facebook.com/ 3.I enter my email id 'ds.d294240@rws.com 4.I get an Activate Account code in my email There is also a Activate Account [work.workplace.com] button in the email 5a.If I click the Activate account button, I am asked to set a password When I set password and click continue, I get the message "You don't have permission to access this. Please talk to System administrator for more information" 5b.If I enter the code on the site (work.workplace.com), I get the message "Something went wrong. Please try again later" I have tried several times after waiting but the same message is displayed Please help me access the SRT Workplace, so that I can work on Project Dubbing tasks Thanks, Ashwin Mhatre Nav id: D294240 email: ds.d294240@rws.comhttps://community.rws.com/community-hub/resources/rws-services-train-ai-others/f/train-ai-others/60615/i-am-unable-to-access-zendesk-for-trainai-is-it-down/193350Thu, 30 Apr 2026 04:47:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:fe85ee9a-b974-4a41-b0ce-fd0cdba34b60Ashwin MhatreCan anyone please help I am still unable to access TrainAI Zendesk I enter the correct username and password but I get the message "Couldn't sign you in Give it a moment and try again" I have sent mail to TF_resourcing@rws.com regarding this, but it is still not resolved. Thanks, Ashwin