Learn more about SDL's Support Portal, the SDL Customer Gateway, in this group. Watch videos on how to create a new case, change existing cases and more. Also feel free to ask any question regarding SDL Support and the Customer Gateway.

If your company has a Support & Maintenance agreement but you cannot access our online Support portal, you can contact SDL Customer Support at gatewayhelp@sdl.com for assistance or ask a question in the forum here.

To understand the SDL Customer Gateway read the FAQ here or choose to watch some informative videos.

Click here to learn how to manage the contacts in your support account

Support Policy  (English)

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