https://community.rws.com/community-hub/resources/support/In need of support? Try the RWS Customer Gatewayen-USTelligent Community 12 Non-Productionhttps://community.rws.com/community-hub/resources/support/f/forum/59724/payment-information/189710Tue, 02 Dec 2025 09:14:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:e4b3e812-09ad-4391-bb96-01c78b9c03cbJudith de JongDear Yasmin, Apologies for the late response, I only found your message yesterday. I have asked our finance teams and they confirmed that you are correctly registered in our system and that - from RWS side - there are no open orders or payments. For the new project,you'd need to fully register via Tipalti first. For any further questions I'd refer you to payments.PI@rws.com . Kind regards, Judithhttps://community.rws.com/community-hub/resources/support/f/forum/59724/payment-informationSat, 22 Nov 2025 23:29:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:f3301eda-5f4f-4824-a8dd-dbbd54099a9byasmin fawzyHello, When I first registered on the platform, I received an email regarding payment details through a payment provider. I don’t even remember its name, as I no longer have those emails.But I remember that I had an issue with my paypal name, but I’m not sure whether it was resolved or not. Now I have the opportunity to participate in a project, but I’m hesitant because I’m not certain whether my payment information is correctly linked or not. I would like to verify that everything is okay, or know if I need to update my payment details. What should I do?https://community.rws.com/community-hub/resources/support/f/forum/59216/error-401---unauthorized-workzone/188958Fri, 07 Nov 2025 08:27:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:10c4f997-8094-44a0-93e6-b7b2e266a4f8Judith de JongDear Zdeněk, For assistance on RWS Workzone, please use the contact form available here: https://www.rws.com/contact This area is reserved for questions around https://gateway.rws.com Kind regards, Judithhttps://community.rws.com/community-hub/resources/support/f/forum/59216/error-401---unauthorized-workzoneMon, 06 Oct 2025 09:17:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:b49cfa7b-cb8f-4516-8c84-ce3ab6acb7afZdeněk LindenbergI just registered and I can't log in to worzone. The ID works but the workzone doesn't. It always says Error 401 - Unauthorized Sorry, your request could not be processed. Returnerrorhttps://community.rws.com/community-hub/resources/support/w/faqWed, 17 Sep 2025 11:03:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:66fa3248-e7ce-49d1-a463-9f3229fa7709Judith de JongQ: What URL do I need to access the RWS Support Gateway? A: https://gateway.rws.com Q: How can I login to the RWS Support Gateway? A: In the top right of your screen you can click on the Login/ Register link and enter your RWS ID username and password. Q: Can I use email to log my Support cases? A: No, we do not provide Support via email. Instead you can log your Support cases and questions via our easy-to-use service platform. Here you have direct access to your previous cases a nd a rich repository of knowledge articles. Q : If I own one or more RWS products , what login credentials do I use to login? A : Y ou use the same login credentials for support on all your products. Q : If I do not have a support contract, what type of cases can I log? A : For customers with Trados Studio, MultiTerm, Passolo or Trados Accelerate , you will continue to have the option to log product license and/or install cases via the Trados Studio Licensing Help link on https://gateway.rws.com : Q: What does the RWS Support Gateway look like? A: See screenshot below. It has simplified case logging ability, enriched self-help capability with integrated knowledge base, links to other RWS resources and some options to change in your profile: Q: Where can find more detail on how to use RWS Support Gateway? A: We recommend to watch our video tutorials on various topics: Video tutorials - FAQ - To RWS Support - RWS CommunityGatewayFAQRWS Technical SupportRWS Support Gatewayhttps://community.rws.com/community-hub/resources/support/w/faq/6047/6-rws-support-gateway-for-rws-employeesWed, 17 Sep 2025 10:57:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:0a5d9558-6d4d-4e05-bffb-39dada9518f6Judith de JongI n this video we will show you how to log a case for the RWS Technical Support team if you are an RWS internal user . community.rws.com/.../Recording-6.mp4RWS EmployeeRWS Technical SupportRWS Support Gatewayhttps://community.rws.com/community-hub/resources/support/w/faq/5973/5-escalating-closing-and-providing-feedback-on-an-existing-case-logged-in-the-rws-support-gatewayWed, 17 Sep 2025 10:53:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:c60fff45-d624-48a5-b857-c2a0c3fa6c27Judith de JongIn this video we will show how to escalate, close and provide feedback on an existing case logged in the RWS Support Gateway. community.rws.com/.../Recording-5.mp4RWS Technical SupportRWS Support Gatewayhttps://community.rws.com/community-hub/resources/support/w/faq/5194/4-updating-an-existing-case-on-the-rws-support-gatewayWed, 17 Sep 2025 10:51:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:d25d2f49-f572-4441-9571-3081e8a44d7aJudith de JongIn this video we will show how to update an existing case in the RWS Support Gateway. community.rws.com/.../Recording-4.mp4RWS Technical SupportRWS Support Gatewayhttps://community.rws.com/community-hub/resources/support/w/faq/5193/3-logging-a-new-case-on-the-rws-support-gatewayWed, 17 Sep 2025 10:50:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:aac5add1-367c-4525-a23a-ffcbf1dd5a9dJudith de JongIn this video we show how to log a case for the RWS Support Team. community.rws.com/.../Recording-3.mp4RWS Technical SupportRWS Support Gatewayhttps://community.rws.com/community-hub/resources/support/w/faq/5192/2-searching-the-knowledge-base-on-the-rws-support-gatewayWed, 17 Sep 2025 10:48:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:ad2c9733-e14d-4d41-9c7d-7587c451bc5bJudith de JongIn this video we will show how to search the RWS knowledge base that is part of the RWS Support Gateway. community.rws.com/.../Recording-2.mp4RWS Technical SupportRWS Support Gatewayhttps://community.rws.com/community-hub/resources/support/w/faq/5191/1-introduction-to-the-rws-support-gatewayWed, 17 Sep 2025 10:47:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:2ecc222f-5670-43eb-b2b1-288b124da3c4Judith de JongIn this video we will show how to use the RWS Support Gateway. community.rws.com/.../Recording-1.mp4RWS Technical SupportRWS Support Gatewayhttps://community.rws.com/community-hub/resources/support/f/forum/57272/since-we-upgraded-from-trados-studio-2019-to-trados-studio-2024-when-we-use-our-existing-memories-to-translate-a-document-we-hardly-get-any-matches-although-the-matches-do-appear-when-we-search-in-the-memories-as-such-also-whTue, 01 Apr 2025 11:20:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:1011b4a2-e27d-420a-9ba1-29896e915cedVerónica GonzálezSince we upgraded from Trados Studio 2019 to Trados Studio 2024, when we use our existing memories to translate a document, we hardly get any matches, although the matches do appear when we search in the memories as such. Also, when we add a terminology database, we do not get any results in the search terms tab.https://community.rws.com/community-hub/resources/support/f/forum/56235/hello-please-i-just-signed-up-yesterday-and-i-ve-not-been-able-to-verify-my-emailMon, 13 Jan 2025 11:57:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:1f209479-c062-43d7-8b2f-0d907e152974Janet OluseriMy email is yet to be verified, it's saying 'error' I've sent an email but yet to get a responsehttps://community.rws.com/community-hub/resources/support/f/forum/55179/had-problems-with-the-italian-testMon, 28 Oct 2024 17:39:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:a0d0b78b-accf-4523-b8df-945691cb3803Faraj AbdallaI was doing an Italian test for the "Search Engine Evaluator for AI Models | Italian and English" by accidentally refreshing, what do I do?testhttps://community.rws.com/community-hub/resources/support/f/forum/54114/machine-learning-testThu, 22 Aug 2024 10:30:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:49fe6800-ba9c-4266-8b6c-ee7f1d85f5ffGodwins AkojiGood day. I have completed the machine learning test, but my profile has not been updated. Kindly assist, so I can start tasking. Thankshttps://community.rws.com/community-hub/resources/support/f/forum/52947/i-had-a-problem-with-the-test-and-i-need-help/168689Tue, 04 Jun 2024 18:45:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:447bcf32-5b87-4c39-94e1-1a80ca7c7ac3Jose Carrancois a test i have to do to be able to acces to a job, a english proficency test.https://community.rws.com/community-hub/resources/support/f/forum/52947/i-had-a-problem-with-the-test-and-i-need-help/168650Tue, 04 Jun 2024 09:47:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:31b92cdc-a53f-4719-825a-a36d0a29fed9Elisa MaximHi Jose Carranco Which test, please? What is this related to? Thank you,https://community.rws.com/community-hub/resources/support/f/forum/52947/i-had-a-problem-with-the-test-and-i-need-helpMon, 03 Jun 2024 18:51:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:999cd97f-ea30-4c15-bad1-f5aab5fff407Jose CarrancoI had a problem taking a test. My browser closed almost before I started, and now it won't let me take it. How can I solve this? Thank you.testhttps://community.rws.com/community-hub/resources/support/f/forum/52603/save-target-as-xliff-format-not-word/168215Fri, 24 May 2024 18:11:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:1742c29c-7d71-4abb-801d-b420ccdee658Elisa MaximHi Gamila Hefny You can use this app https://appstore.rws.com/Plugin/67 in the Files view right click on the docx.sdlxliff file you want to save and select Export to xliff, follow the steps from the Export window and then you will have the xliff at the location from the Summary (3) stage. In the last stage Preparation (4) you have the option Open Folder in Explorer, which should let you access the file location. Hope this helps. Kind regards,https://community.rws.com/community-hub/resources/support/f/forum/52651/purchased-a-new-12-month-subscription-for-trados-studio-2022-freelancer-but-it-shows-as-inactive-in-my-account/168214Fri, 24 May 2024 18:01:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:24561401-50a7-4dbd-81ba-a0147fc07bb9Elisa MaximHi David Evans I am not sure if you managed to solve this by now, but in case not, please see https://gateway.sdl.com/apex/communityknowledge?articleName=000013347 Kind regards,