2. Searching the knowledge base on the RWS Support Gatewayhttps://community.rws.com/community-hub/resources/support/w/faq/5192/2-searching-the-knowledge-base-on-the-rws-support-gatewayen-USTelligent Community 12 Non-Production2. Searching the knowledge base on the RWS Support Gatewayhttps://community.rws.com/community-hub/resources/support/w/faq/5192/2-searching-the-knowledge-base-on-the-rws-support-gatewayWed, 17 Sep 2025 10:48:48 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:ad2c9733-e14d-4d41-9c7d-7587c451bc5bJudith de Jonghttps://community.rws.com/community-hub/resources/support/w/faq/5192/2-searching-the-knowledge-base-on-the-rws-support-gateway#commentsCurrent Revision posted to FAQ by Judith de Jong on 9/17/2025 10:48:48 AM<br /> <p><strong>In this video we will show how to search the RWS knowledge base that is part of the RWS Support Gateway.</strong></p> <p><strong><a href="https://community.rws.com/cfs-file/__key/communityserver-wikis-components-files/00-00-00-03-08/Recording-2.mp4">community.rws.com/.../Recording-2.mp4</a></strong></p> <div style="clear:both;"></div> <div style="font-size: 90%;">Tags: RWS Technical Support, RWS Support Gateway</div> 2. Searching the knowledge base on the RWS Support Gatewayhttps://community.rws.com/community-hub/resources/support/w/faq/5192/2-searching-the-knowledge-base-on-the-rws-support-gateway/revision/7Fri, 21 Feb 2025 16:42:17 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:ad2c9733-e14d-4d41-9c7d-7587c451bc5bJudith de Jonghttps://community.rws.com/community-hub/resources/support/w/faq/5192/2-searching-the-knowledge-base-on-the-rws-support-gateway#commentsRevision 7 posted to FAQ by Judith de Jong on 2/21/2025 4:42:17 PM<br /> <p><strong>In this video we will show how to search the RWS knowledge base that is part of the RWS Support Gateway.</strong></p> <p><a href="https://community.rws.com/cfs-file/__key/communityserver-wikis-components-files/00-00-00-03-08/SN_5F00_CustomerGateway_5F00_02.mp4">community.rws.com/.../SN_5F00_CustomerGateway_5F00_02.mp4</a></p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: RWS Technical Support, RWS Support Gateway</div> 2. Searching the knowledge base on the RWS Support Gatewayhttps://community.rws.com/community-hub/resources/support/w/faq/5192/2-searching-the-knowledge-base-on-the-rws-support-gateway/revision/6Fri, 21 Feb 2025 16:36:13 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:ad2c9733-e14d-4d41-9c7d-7587c451bc5bJudith de Jonghttps://community.rws.com/community-hub/resources/support/w/faq/5192/2-searching-the-knowledge-base-on-the-rws-support-gateway#commentsRevision 6 posted to FAQ by Judith de Jong on 2/21/2025 4:36:13 PM<br /> <p>In this video we will show how to search the RWS knowledge base that is part of the RWS Support Gateway.</p> <p><a href="https://community.rws.com/cfs-file/__key/communityserver-wikis-components-files/00-00-00-03-08/SN_5F00_CustomerGateway_5F00_02.mp4">community.rws.com/.../SN_5F00_CustomerGateway_5F00_02.mp4</a></p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: RWS Technical Support, RWS Support Gateway</div> 2. Searching the knowledge base on the RWS Support Gatewayhttps://community.rws.com/community-hub/resources/support/w/faq/5192/2-searching-the-knowledge-base-on-the-rws-support-gateway/revision/5Thu, 02 Dec 2021 14:25:29 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:ad2c9733-e14d-4d41-9c7d-7587c451bc5bJudith de Jonghttps://community.rws.com/community-hub/resources/support/w/faq/5192/2-searching-the-knowledge-base-on-the-rws-support-gateway#commentsRevision 5 posted to FAQ by Judith de Jong on 12/2/2021 2:25:29 PM<br /> <p>In this video we will show how to search the RWS knowledge base that is part of the RWS Support Gateway.</p> <p>&nbsp;<a href="https://youtu.be/fTWXcG7bcko">https://youtu.be/fTWXcG7bcko</a></p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: RWS Technical Support, RWS Support Gateway</div> 2. Searching the knowledge base on the RWS Support Gatewayhttps://community.rws.com/community-hub/resources/support/w/faq/5192/2-searching-the-knowledge-base-on-the-rws-support-gateway/revision/4Thu, 02 Dec 2021 14:24:16 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:ad2c9733-e14d-4d41-9c7d-7587c451bc5bJudith de Jonghttps://community.rws.com/community-hub/resources/support/w/faq/5192/2-searching-the-knowledge-base-on-the-rws-support-gateway#commentsRevision 4 posted to FAQ by Judith de Jong on 12/2/2021 2:24:16 PM<br /> <p>In this video we will show how to search the RWS knowledge base that is part of the RWS Support Gateway.</p> <p>&nbsp;</p> <div style="clear:both;"></div> <div style="font-size: 90%;">Tags: RWS Technical Support, RWS Support Gateway</div> 2. Searching the knowledge base on the RWS Support Gatewayhttps://community.rws.com/community-hub/resources/support/w/faq/5192/2-searching-the-knowledge-base-on-the-rws-support-gateway/revision/3Mon, 19 Jul 2021 15:39:18 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:ad2c9733-e14d-4d41-9c7d-7587c451bc5bJudith de Jonghttps://community.rws.com/community-hub/resources/support/w/faq/5192/2-searching-the-knowledge-base-on-the-rws-support-gateway#commentsRevision 3 posted to FAQ by Judith de Jong on 7/19/2021 3:39:18 PM<br /> <p>In this video we will show how to search the RWS knowledge base that is part of the RWS Support Gateway.</p> <p>&nbsp;</p> <p><a href="https://youtu.be/J1PY6oyAtTY">https://youtu.be/J1PY6oyAtTY</a></p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: RWS Technical Support, RWS Support Gateway</div> Searching the knowledge base on the RWS Support Gatewayhttps://community.rws.com/community-hub/resources/support/w/faq/5192/2-searching-the-knowledge-base-on-the-rws-support-gateway/revision/2Mon, 19 Jul 2021 15:39:01 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:ad2c9733-e14d-4d41-9c7d-7587c451bc5bJudith de Jonghttps://community.rws.com/community-hub/resources/support/w/faq/5192/2-searching-the-knowledge-base-on-the-rws-support-gateway#commentsRevision 2 posted to FAQ by Judith de Jong on 7/19/2021 3:39:01 PM<br /> <p>In this video we will show how to search the RWS knowledge base that is part of the RWS Support Gateway.</p> <p>&nbsp;</p> <p><a href="https://youtu.be/J1PY6oyAtTY">https://youtu.be/J1PY6oyAtTY</a></p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: RWS Technical Support, RWS Support Gateway</div> 2. SDL Customer Gateway: How to Log a Case with Supporthttps://community.rws.com/community-hub/resources/support/w/faq/5192/2-searching-the-knowledge-base-on-the-rws-support-gateway/revision/1Thu, 09 Jan 2020 15:22:03 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:ad2c9733-e14d-4d41-9c7d-7587c451bc5bLennert Fransenhttps://community.rws.com/community-hub/resources/support/w/faq/5192/2-searching-the-knowledge-base-on-the-rws-support-gateway#commentsRevision 1 posted to FAQ by Lennert Fransen on 1/9/2020 3:22:03 PM<br /> <p>This tutorial shows you how to log a case and fill in the requirements needed for creating a ticket. It will also show you more information on the suggested articles functionality that appears while logging a case.</p> <p><a href="https://www.youtube.com/watch?v=cgsPYlwOHvQ">www.youtube.com/watch</a></p><div style="clear:both;"></div>