3. Logging a new case on the RWS Support Gateway

Judith de Jong — Wed, 17 Sep 2025 10:50:05 GMT

Current Revision posted to FAQ by Judith de Jong on 9/17/2025 10:50:05 AM

In this video we show how to log a case for the RWS Support Team.

community.rws.com/.../Recording-3.mp4

Tags: RWS Technical Support, RWS Support Gateway

3. Logging a new case on the RWS Support Gateway

Judith de Jong — Fri, 21 Feb 2025 16:42:43 GMT

Revision 4 posted to FAQ by Judith de Jong on 2/21/2025 4:42:43 PM

In this video we show how to log a case for the RWS Support Team.

community.rws.com/.../SN_5F00_CustomerGateway_5F00_03.mp4

Tags: RWS Technical Support, RWS Support Gateway

3. Logging a new case on the RWS Support Gateway

Judith de Jong — Fri, 21 Feb 2025 16:37:25 GMT

Revision 3 posted to FAQ by Judith de Jong on 2/21/2025 4:37:25 PM

In this video we show how to log a case for the RWS Support Team.

community.rws.com/.../SN_5F00_CustomerGateway_5F00_03.mp4

Tags: RWS Technical Support, RWS Support Gateway

3. Logging a new case on the RWS Support Gateway

Judith de Jong — Mon, 19 Jul 2021 15:40:38 GMT

Revision 2 posted to FAQ by Judith de Jong on 7/19/2021 3:40:38 PM

In this video we show how to log a case for the RWS Support Team.

https://youtu.be/4oO202tncLs

Tags: RWS Technical Support, RWS Support Gateway

3. SDL Customer Gateway: How to Update a Case

Lennert Fransen — Thu, 09 Jan 2020 15:22:25 GMT

Revision 1 posted to FAQ by Lennert Fransen on 1/9/2020 3:22:25 PM

This tutorial shows you how to update an existing case in the SDL Customer Gateway. When updating, you can add comments or attach files to your ticket.