4. Updating an existing case on the RWS Support Gatewayhttps://community.rws.com/community-hub/resources/support/w/faq/5194/4-updating-an-existing-case-on-the-rws-support-gatewayen-USTelligent Community 12 Non-Production4. Updating an existing case on the RWS Support Gatewayhttps://community.rws.com/community-hub/resources/support/w/faq/5194/4-updating-an-existing-case-on-the-rws-support-gatewayWed, 17 Sep 2025 10:51:12 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:d25d2f49-f572-4441-9571-3081e8a44d7aJudith de Jonghttps://community.rws.com/community-hub/resources/support/w/faq/5194/4-updating-an-existing-case-on-the-rws-support-gateway#commentsCurrent Revision posted to FAQ by Judith de Jong on 9/17/2025 10:51:12 AM<br /> <p><strong>In this video we will show how to update an existing case in the RWS Support Gateway.</strong></p> <p><strong><a href="https://community.rws.com/cfs-file/__key/communityserver-wikis-components-files/00-00-00-03-08/Recording-4.mp4">community.rws.com/.../Recording-4.mp4</a></strong></p> <div style="clear:both;"></div> <div style="font-size: 90%;">Tags: RWS Technical Support, RWS Support Gateway</div> 4. Updating an existing case on the RWS Support Gatewayhttps://community.rws.com/community-hub/resources/support/w/faq/5194/4-updating-an-existing-case-on-the-rws-support-gateway/revision/5Fri, 21 Feb 2025 16:43:09 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:d25d2f49-f572-4441-9571-3081e8a44d7aJudith de Jonghttps://community.rws.com/community-hub/resources/support/w/faq/5194/4-updating-an-existing-case-on-the-rws-support-gateway#commentsRevision 5 posted to FAQ by Judith de Jong on 2/21/2025 4:43:09 PM<br /> <p><strong>In this video we will show how to update an existing case in the RWS Support Gateway.</strong></p> <p><a href="https://community.rws.com/cfs-file/__key/communityserver-wikis-components-files/00-00-00-03-08/SN_5F00_CustomerGateway_5F00_04.mp4">community.rws.com/.../SN_5F00_CustomerGateway_5F00_04.mp4</a></p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: RWS Technical Support, RWS Support Gateway</div> 4. Updating an existing case on the RWS Support Gatewayhttps://community.rws.com/community-hub/resources/support/w/faq/5194/4-updating-an-existing-case-on-the-rws-support-gateway/revision/4Fri, 21 Feb 2025 16:38:43 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:d25d2f49-f572-4441-9571-3081e8a44d7aJudith de Jonghttps://community.rws.com/community-hub/resources/support/w/faq/5194/4-updating-an-existing-case-on-the-rws-support-gateway#commentsRevision 4 posted to FAQ by Judith de Jong on 2/21/2025 4:38:43 PM<br /> <p>In this video we will show how to update an existing case in the RWS Support Gateway.</p> <p>&nbsp;<a href="https://community.rws.com/cfs-file/__key/communityserver-wikis-components-files/00-00-00-03-08/SN_5F00_CustomerGateway_5F00_04.mp4">community.rws.com/.../SN_5F00_CustomerGateway_5F00_04.mp4</a></p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: RWS Technical Support, RWS Support Gateway</div> 4. Updating an existing case on the RWS Support Gatewayhttps://community.rws.com/community-hub/resources/support/w/faq/5194/4-updating-an-existing-case-on-the-rws-support-gateway/revision/3Mon, 19 Jul 2021 16:14:39 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:d25d2f49-f572-4441-9571-3081e8a44d7aJudith de Jonghttps://community.rws.com/community-hub/resources/support/w/faq/5194/4-updating-an-existing-case-on-the-rws-support-gateway#commentsRevision 3 posted to FAQ by Judith de Jong on 7/19/2021 4:14:39 PM<br /> <p>In this video we will show how to update an existing case in the RWS Support Gateway.</p> <p>&nbsp;</p> <p><a href="https://youtu.be/bFlo8l0mdgw">https://youtu.be/bFlo8l0mdgw</a></p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: RWS Technical Support, RWS Support Gateway</div> 4. Updating an existing case on the RWS Support Gatewayhttps://community.rws.com/community-hub/resources/support/w/faq/5194/4-updating-an-existing-case-on-the-rws-support-gateway/revision/2Mon, 19 Jul 2021 15:41:59 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:d25d2f49-f572-4441-9571-3081e8a44d7aJudith de Jonghttps://community.rws.com/community-hub/resources/support/w/faq/5194/4-updating-an-existing-case-on-the-rws-support-gateway#commentsRevision 2 posted to FAQ by Judith de Jong on 7/19/2021 3:41:59 PM<br /> <p>In this video we will show how to update an existing case in the RWS Support Gateway.</p> <p>&nbsp;</p> <p><a href="https://youtu.be/bFlo8l0mdgw">https://youtu.be/bFlo8l0mdgw</a></p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: RWS Technical Support, RWS Support Gateway</div> 4. SDL Customer Gateway: Accessing Knowledge Articleshttps://community.rws.com/community-hub/resources/support/w/faq/5194/4-updating-an-existing-case-on-the-rws-support-gateway/revision/1Thu, 09 Jan 2020 15:22:47 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:d25d2f49-f572-4441-9571-3081e8a44d7aLennert Fransenhttps://community.rws.com/community-hub/resources/support/w/faq/5194/4-updating-an-existing-case-on-the-rws-support-gateway#commentsRevision 1 posted to FAQ by Lennert Fransen on 1/9/2020 3:22:47 PM<br /> <p>This tutorial shows you how to access knowledge articles in the SDL Customer Gateway.</p> <p><a href="https://www.youtube.com/watch?v=GBCqDDH9ewM">www.youtube.com/watch</a></p><div style="clear:both;"></div>