FAQ

Judith de Jong — Wed, 17 Sep 2025 11:03:52 GMT

Current Revision posted to FAQ by Judith de Jong on 9/17/2025 11:03:52 AM

Q: What URL do I need to access the RWS Support Gateway?

Q: How can I login to the RWS Support Gateway?

A: In the top right of your screen you can click on the Login/Register link and enter your RWS ID username and password.

Q: Can I use email to log my Support cases?

A: No, we do not provide Support via email. Instead you can log your Support cases and questions via our easy-to-use service platform. Here you have direct access to your previous cases and a rich repository of knowledge articles.

Q: If I own one or more RWS products, what login credentials do I use to login?

A: You use the same login credentials for support on all your products.

Q: If I do not have a support contract, what type of cases can I log?

A: For customers with Trados Studio, MultiTerm, Passolo or Trados Accelerate, you will continue to have the option to log product license and/or install cases via the Trados Studio Licensing Help link on https://gateway.rws.com:

Q: What does the RWS Support Gateway look like?

A: See screenshot below. It has simplified case logging ability, enriched self-help capability with integrated knowledge base, links to other RWS resources and some options to change in your profile:

Q: Where can find more detail on how to use RWS Support Gateway?

A: We recommend to watch our video tutorials on various topics: Video tutorials - FAQ - To RWS Support - RWS Community

Tags: Gateway, FAQ, RWS Technical Support, RWS Support Gateway

6. RWS Support Gateway for RWS Employees

Judith de Jong — Wed, 17 Sep 2025 10:57:07 GMT

Current Revision posted to FAQ by Judith de Jong on 9/17/2025 10:57:07 AM

In this video we will show you how to log a case for the RWS Technical Support team if you are an RWS internal user.

community.rws.com/.../Recording-6.mp4

Tags: RWS Employee, RWS Technical Support, RWS Support Gateway

5. Escalating, closing and providing feedback on an existing case logged in the RWS Support Gateway

Judith de Jong — Wed, 17 Sep 2025 10:53:30 GMT

Current Revision posted to FAQ by Judith de Jong on 9/17/2025 10:53:30 AM

In this video we will show how to escalate, close and provide feedback on an existing case logged in the RWS Support Gateway.

community.rws.com/.../Recording-5.mp4

Tags: RWS Technical Support, RWS Support Gateway

4. Updating an existing case on the RWS Support Gateway

Judith de Jong — Wed, 17 Sep 2025 10:51:12 GMT

Current Revision posted to FAQ by Judith de Jong on 9/17/2025 10:51:12 AM

In this video we will show how to update an existing case in the RWS Support Gateway.

community.rws.com/.../Recording-4.mp4

Tags: RWS Technical Support, RWS Support Gateway

3. Logging a new case on the RWS Support Gateway

Judith de Jong — Wed, 17 Sep 2025 10:50:05 GMT

Current Revision posted to FAQ by Judith de Jong on 9/17/2025 10:50:05 AM

In this video we show how to log a case for the RWS Support Team.

community.rws.com/.../Recording-3.mp4

Tags: RWS Technical Support, RWS Support Gateway

2. Searching the knowledge base on the RWS Support Gateway

Judith de Jong — Wed, 17 Sep 2025 10:48:48 GMT

Current Revision posted to FAQ by Judith de Jong on 9/17/2025 10:48:48 AM

In this video we will show how to search the RWS knowledge base that is part of the RWS Support Gateway.

community.rws.com/.../Recording-2.mp4

Tags: RWS Technical Support, RWS Support Gateway

1. Introduction to the RWS Support Gateway

Judith de Jong — Wed, 17 Sep 2025 10:47:32 GMT

Current Revision posted to FAQ by Judith de Jong on 9/17/2025 10:47:32 AM

In this video we will show how to use the RWS Support Gateway.

community.rws.com/.../Recording-1.mp4

Tags: RWS Technical Support, RWS Support Gateway

FAQ

Judith de Jong — Thu, 06 Mar 2025 08:36:38 GMT

Revision 9 posted to FAQ by Judith de Jong on 3/6/2025 8:36:38 AM

Q: What URL do I need to access the RWS Support Gateway?

A: https://gateway.rws.com

Q: How can I login to the RWS Support Gateway?

A: In the top right of your screen you can click on the Login/Register link and enter your RWS ID username and password.

Q: Can I use email to log my Support cases?

Q: If I own one or more RWS products, what login credentials do I use to login?

A: You use the same login credentials for support on all your products.

Q: If I do not have a support contract, what type of cases can I log?

Q: What does the RWS Support Gateway look like?

A: See screenshot below. It has simplified case logging ability, enriched self-help capability with integrated knowledge base, links to other RWS resources and some options to change in your profile:

Q: Where can find more detail on how to use RWS Support Gateway?

A: We recommend to watch our video tutorials on various topics: Video tutorials - FAQ - To RWS Support - RWS Community

Tags: Gateway, FAQ, RWS Technical Support, RWS Support Gateway

FAQ

Judith de Jong — Fri, 21 Feb 2025 16:56:57 GMT

Revision 8 posted to FAQ by Judith de Jong on 2/21/2025 4:56:57 PM

Q: What URL do I need to access the RWS Support Gateway?

A: http://gateway.rws.com

Q: How can I login to the RWS Support Gateway?

A: In the top right of your screen you can click on the Login/Register link and enter your RWS ID username and password.

Q: Can I use email to log my Support cases?

Q: If I own one or more RWS products, what login credentials do I use to login?

A: You use the same login credentials for support on all your products.

Q: If I do not have a support contract, what type of cases can I log?

Q: What does the RWS Support Gateway look like?

A: See screenshot below. It has simplified case logging ability, enriched self-help capability with integrated knowledge base, links to other RWS resources and some options to change in your profile:

Q: Where can find more detail on how to use RWS Support Gateway?

A: We recommend to watch our video tutorials on various topics: Video tutorials - FAQ - To RWS Support - RWS Community

Tags: Gateway, FAQ, RWS Technical Support, RWS Support Gateway

6. RWS Support Gateway for RWS Employees

Judith de Jong — Fri, 21 Feb 2025 16:44:31 GMT

Revision 3 posted to FAQ by Judith de Jong on 2/21/2025 4:44:31 PM

In this video we will show you how to log a case for the RWS Technical Support team if you are an RWS internal user.

community.rws.com/.../SN_5F00_CustomerGateway_5F00_06a.mp4

Tags: RWS Employee, RWS Technical Support, RWS Support Gateway

5. Escalating, closing and providing feedback on an existing case logged in the RWS Support Gateway

Judith de Jong — Fri, 21 Feb 2025 16:43:46 GMT

Revision 6 posted to FAQ by Judith de Jong on 2/21/2025 4:43:46 PM

In this video we will show how to escalate, close and provide feedback on an existing case logged in the RWS Support Gateway.

community.rws.com/.../SN_5F00_CustomerGateway_5F00_05.mp4

Tags: RWS Technical Support, RWS Support Gateway

4. Updating an existing case on the RWS Support Gateway

Judith de Jong — Fri, 21 Feb 2025 16:43:09 GMT

Revision 5 posted to FAQ by Judith de Jong on 2/21/2025 4:43:09 PM

In this video we will show how to update an existing case in the RWS Support Gateway.

community.rws.com/.../SN_5F00_CustomerGateway_5F00_04.mp4

Tags: RWS Technical Support, RWS Support Gateway

3. Logging a new case on the RWS Support Gateway

Judith de Jong — Fri, 21 Feb 2025 16:42:43 GMT

Revision 4 posted to FAQ by Judith de Jong on 2/21/2025 4:42:43 PM

In this video we show how to log a case for the RWS Support Team.

community.rws.com/.../SN_5F00_CustomerGateway_5F00_03.mp4

Tags: RWS Technical Support, RWS Support Gateway

2. Searching the knowledge base on the RWS Support Gateway

Judith de Jong — Fri, 21 Feb 2025 16:42:17 GMT

Revision 7 posted to FAQ by Judith de Jong on 2/21/2025 4:42:17 PM

In this video we will show how to search the RWS knowledge base that is part of the RWS Support Gateway.

community.rws.com/.../SN_5F00_CustomerGateway_5F00_02.mp4

Tags: RWS Technical Support, RWS Support Gateway

1. Introduction to the RWS Support Gateway

Judith de Jong — Fri, 21 Feb 2025 16:41:55 GMT

Revision 10 posted to FAQ by Judith de Jong on 2/21/2025 4:41:55 PM

In this video we will show how to use the RWS Support Gateway.

community.rws.com/.../SN_5F00_CustomerGateway_5F00_01.mp4

Tags: RWS Technical Support, RWS Support Gateway

1. Introduction to the RWS Support Gateway

Judith de Jong — Fri, 21 Feb 2025 16:40:54 GMT

Revision 9 posted to FAQ by Judith de Jong on 2/21/2025 4:40:54 PM

In this video we will show how to use the RWS Support Gateway.

community.rws.com/.../SN_5F00_CustomerGateway_5F00_01.mp4

Tags: RWS Technical Support, RWS Support Gateway

5. Escalating, closing and providing feedback on an existing case logged in the RWS Support Gateway

Judith de Jong — Fri, 21 Feb 2025 16:40:07 GMT

Revision 5 posted to FAQ by Judith de Jong on 2/21/2025 4:40:07 PM

In this video we will show how to escalate, close and provide feedback on an existing case logged in the RWS Support Gateway.

community.rws.com/.../SN_5F00_CustomerGateway_5F00_05.mp4

Tags: RWS Technical Support, RWS Support Gateway

4. Updating an existing case on the RWS Support Gateway

Judith de Jong — Fri, 21 Feb 2025 16:38:43 GMT

Revision 4 posted to FAQ by Judith de Jong on 2/21/2025 4:38:43 PM

In this video we will show how to update an existing case in the RWS Support Gateway.

community.rws.com/.../SN_5F00_CustomerGateway_5F00_04.mp4

Tags: RWS Technical Support, RWS Support Gateway

3. Logging a new case on the RWS Support Gateway

Judith de Jong — Fri, 21 Feb 2025 16:37:25 GMT

Revision 3 posted to FAQ by Judith de Jong on 2/21/2025 4:37:25 PM

In this video we show how to log a case for the RWS Support Team.

community.rws.com/.../SN_5F00_CustomerGateway_5F00_03.mp4

Tags: RWS Technical Support, RWS Support Gateway

2. Searching the knowledge base on the RWS Support Gateway

Judith de Jong — Fri, 21 Feb 2025 16:36:13 GMT

Revision 6 posted to FAQ by Judith de Jong on 2/21/2025 4:36:13 PM

In this video we will show how to search the RWS knowledge base that is part of the RWS Support Gateway.

community.rws.com/.../SN_5F00_CustomerGateway_5F00_02.mp4

Tags: RWS Technical Support, RWS Support Gateway