IMPORTANT MESSAGE: We are still experiencing some difficulties that will affect your ability work with the RWS AppStore. Our IT team is working to resolve this but for now you may not be able to download or upload apps through the RWS AppStore. We apologise for the inconvenience and will update the community when we have a resolution in place. In the meantime you can take advantage of the Private AppStore if you are using Trados Studio 2021 or 2022.

Receiving 404 on certain installations from Trados Studio 2021 Translation Memory configuration form

One client is receiving a 404 error when configuring their KantanMT plugin.

Studio version: 16.1.3.4096

Plugin version: 4.1.0

The error only occurs on their installation and does not occur on any other device/installation even when tried with the clients credentials (API token).

Any suggestions much appreciated.

Colin