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How to ask for a cancellation? As a new Trados user as of10th of August 2022, I have had crashing problems with my Studio Starter 2022.
I want to have my license canceled and my money back, please.
Regards, Patricia
How to ask for a cancellation? As a new Trados user as of10th of August 2022, I have had crashing problems with my Studio Starter 2022.
I want to have my license canceled and my money back, please.
Regards, Patricia
Dear Patricia Andrade de Oliveira ,
Thank you for contacting us regarding your request! If you would like to go ahead with this process, please make sure you have deactivated your license, then you can email trados@rws.com (please mention the Order number for your purchase, and the reason for cancelling the order), and my colleagues will help you with the refund process.
Best regards,
Adrian