Hi Rachel,

Can you provide us the TRACE ID for the request so we can investigate further? 

Also, please check the project template id and add a valid ID:

"projectTemplate":
{
"id": "2022-03-04T10:19:24.714Z"
}

Hello Maria,

Thank you for your feedback. Here is the reply from my IT colleagues.

The trace ID is: 9b7fd11f-32cd-4650-9ebc-23bbd5384c8

We also checked with other project IDs and even tried to get the project IDs via GET /project-templates but every time we received 

Response-Body:
{
"errorCode": "AUTHENTICATION_EXCEPTION",
"message": "Authentication failed",
"details": []
}

The service user is selected correctly in the API configuration in the TRADOS LIVE intergration setup and even has administrator permissions on /root.

Hi,

Can you replace " X-LC_Tenant" with "X-LC-Tenant" here "X-LC_Tenant: {{accountId}}" . We didn't find any information for the trace id in the last 2 weeks.

Thank you!

Hi Maria,

Here is the response from IT:

• Method: POST
• URL:  „https://lc-api.sdl.com/public-api/v1/projects“
• Header:
  • Authorization: Bearer {{access-token}}
  • X-LC-Tenant: {{accountId}}
• Body:

{

    "name": "Translation_2022-03-04T10:19:24.714Z",

    "description": "Batch of Products for SDL Translation ",

    "dueBy": "2022-03-04T10:19:24.714Z",

    "projectTemplate":

   {

                  "id": "Lampenwelt DE_SK"

    },

    "languageDirections":

    [

        {

            "sourceLanguage":

            {

                "languageCode": "de-DE"

            },

            "targetLanguage":

            {

                "languageCode": "pl-PL"

            }

        }

    ]

}

• Response-Code: 401 Unauthorized
• Response-Body:

{

    "errorCode": "AUTHENTICATION_EXCEPTION",

    "message": "Authentication failed",

    "details": []

}

Hi Rachel,

Can you provide us another trace id(s) ? We couldn't find anything related to the one you mentioned .

Project template id should be in the form of a globally unique identifier. You can pick this value from Trados UI web address when you select a project template.

You can use this as an example for creating a basic project: https://languagecloud.sdl.com/lc/api-docs/ZG9jOjI3MjY2NjAx-basic-project-creation-flow and make sure you follow the authentication steps from here : https://languagecloud.sdl.com/lc/api-docs/ZG9jOjExMDcyMQ-authentication .

Thank you!

Hi Maria,

Thanks again for your help with this.

Here is the new trace id from IT - „xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx“

I'm waiting to hear back from him regarding the project template id.

For some reason the trace is being changed by the browser. All I see is a bunch of x's - "xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx"

Maria Miron

We have an automated feature to obfuscate certain character sequences as some users keep posting their activation codes in here even when we ask them not to in big red letters!  Your code probably looks like that.

You'll need to share in the chat or via email.

Thanks Paul! I've just sent Maria a connection request

Hi Rachel,

We investigated the logs related to the trace id you sent: there is no application configured for that account . Please make sure you follow the steps mentioned in the documentation : https://languagecloud.sdl.com/lc/api-docs/ZG9jOjMzMjM0MzAw-service-credentials . 

Thank you.