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Display unique error number to user for troubleshooting

Studio 2019 apparently sends error information to SDL for every error encountered.

Change the Studio code so that Studio queries SDL for a unique error number before sending this information. and displays the error number to the user.

Then SDL employees could simply ask the user for the unique error number and use it to access all of the information available in the database for that particular error.

Bruce Campbell, ASAP Language Services

Bruce Campbell
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  • Hi  - actually repeatedly sending error info can be useful, as it allows us to identify more frequently vs. less frequently occurring issues in the field. We can use this to prioritise error fixing on our end. This is part of the "customer experience program". If you don't wish to send such error info to us, you can opt out via Help - Customer Feedback. Thanks, Daniel

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  • Hi  - actually repeatedly sending error info can be useful, as it allows us to identify more frequently vs. less frequently occurring issues in the field. We can use this to prioritise error fixing on our end. This is part of the "customer experience program". If you don't wish to send such error info to us, you can opt out via Help - Customer Feedback. Thanks, Daniel

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