XPP 9.2.2.0
I tried to load a new font to our XPP today and after answering yes to Update the font search path, I got the error "Error running 'makepres': Failed with error 1". Now, all of our fonts look bad when we open up any of our jobs. They were fine before doing the font copy to load the new font. Any suggestions would be greatly appreciated.
Thank you
Hello Pam,
There could be a few things that went sideways here -- it would be best to open up a support ticket and provide all steps leading up to this.
Beyond a support ticket, the first place I would look is in the xz/psres area. Is there a substantial size difference between the PSres.upr file and the PSres.bak file - if so, you might want to try the following:
1) rename PSres.upr to something like PSres.BAD
2) rename PSres.bak to PSres.upr
Close down any open XyViews and re-open a DIV to see if the fonts resolve.
Kind regards
Thomas
Thank you Thomas
There actually was not a .upr file for the PSres. So, I copied the .bak file and added .upr to the end. I opened up different jobs and the fonts are looking great.
Your help has been much appreciated.
Thanks
Pam
Excellent!
Next step would be to open that ticket to see if you could replicate what happened while support shadows your screen. =)
The first suspect would be the new font you loaded.
Maybe there is something wrong with that font.
Have a look in the fonts folder under the psres folder.
You should find a folder named after the new font you tried you load.
Have a look if you can find anything unusual in there.
If in doubt remove that folder and first look if you can run the makepsres utility on your existing fonts folder.
(make sure to have a copy of that all important psres.upr file just in case things go wrong again)
And just to add to what might have happened.
The next things the Font Copy utility does after adding the font(s) to the psres area is that it effectively does a "change dir" to the XYV_EXECS/psres folder and then moves (not copies) PSres.upr to PSres.bak and then it runs the XYV_EXECS/bin/makepsres program that's responsible for recreating the PSres.upr file (in that same folder).
It sounds like the error that happened prevented that program from recreating the PSres.upr file. Bart could be right that it had something to do with the new font you added, or it could have been some kind of permissions problem. You may need to get to a command prompt (at the XYV_EXECS/psres folder) and manually recreate those last steps that the Font Copy utility does in order to get more feedback as to what was the problem that occurred.
In any case I just wanted to point out that if you only move the PSres.bak file back to PSres.upr be aware that the PSres.upr file will not have references to the new font you added.
Jonathan Dagresta
RWS Group/XPP Development
Thank you for all of your responses. I am back to trying to load the fonts again, and it seems to be moving the PSres.upr to the PSres.bak and not running the XYV_EXECS/bin/makepsres program to recreate the PSres.upr file. I have gone to the XYV_EXECS/bin folder and am not seeing that there is a makepsres program inside of the folder.
Pam, I think you just found the error.
There should be a makepsres in your XYV_EXECS/bin folder.
If you have a backup you might want to retrieve it from there
Or alternatively you might want to contact support to help you out.
And then you might want to worry about how the makepsres utitliy ever went missing from your system 
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