Root Cause:
Log into https://enterprise.sdlbeglobal.com
- Click on Account > Manage Account.
- In the Manage Users tab, click on New.
- Fill out the fields:
- Required fields are: First Name, Last Name, Email, Time Zone, User Role.
- Click Save.
The initialization email contains an activation link that is only valid for 24 hrs. If the link expires, the administrator will need to reset password by following steps 1-2 above. Reset Password button will resend a new activation email to the user.