Language Weaver > Forum

Blank White Screen

Until recently Language Weaver was working fine. This week I can log in. However, when I either drag a file to L.W. or attempt to upload a file the screen goes to completely blank and white. It is like it gets stuck and cannot upload the file.

We have tried things like clearing cache and cookies, etc. I have checked with my company IT folks and they tell me that nothing on my computer is blocking the upload of the file. Others in my organization are not experiencing this issue.

Any suggestions?

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0 Madalina Bardocz over 4 years ago

Hello Art,

Worth trying another browser and check if the issue persists. Does this happen on any file you try to translate or only on a particular one?

I have provided the information needed to raise a ticket in the RWS Support Portal via email (user email, browser version used, file or indicate file format, time + timezone when translation attempts were unsuccessful)
for our support staff to investigate what may be causing this issue. Thank you.
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