https://community.rws.com/product-groups/linguistic-ai/cloud/This is a group for Language Weaver (SaaS), a great place to discuss your business and technical applications with this product.en-USTelligent Community 12 Non-Productionhttps://community.rws.com/product-groups/linguistic-ai/cloud/f/general/60417/failed-to-create-user-email-address-is-already-used/191772Thu, 05 Mar 2026 18:22:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:9de599e8-f74d-4cbe-be4b-ad956fa030dfAna-Maria MatefiHi Sabina Fata , I also sent you a response to the email directed to Education. The ID you indicate it is not the correct one for the academic account. I send all the details on the personal email.https://community.rws.com/product-groups/linguistic-ai/cloud/f/general/60417/failed-to-create-user-email-address-is-already-used/191769Thu, 05 Mar 2026 13:52:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:fc734634-ba60-4910-b331-8b9e8cca97aaSabina FataAna-Maria Matefi I sent an email to Education. I guess they'll handle this. Thanks, Sabinahttps://community.rws.com/product-groups/linguistic-ai/cloud/f/general/60417/failed-to-create-user-email-address-is-already-used/191768Thu, 05 Mar 2026 13:24:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:065cfdf7-db73-49d7-aed2-240d9313be0eSabina FataYes, Ana, exactly. But since this morning I cannot even access the LW portal anymore. This is the error message:https://community.rws.com/product-groups/linguistic-ai/cloud/f/general/60417/failed-to-create-user-email-address-is-already-used/191764Thu, 05 Mar 2026 12:16:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:7309cc35-f624-48a7-9e9c-6417435360e2Ana-Maria MatefiSabina Fata , Hi Sabina, do you want to add a user to the Language Weaver subscription related to the Academic Account?https://community.rws.com/product-groups/linguistic-ai/cloud/f/general/60417/failed-to-create-user-email-address-is-already-used/191762Thu, 05 Mar 2026 10:37:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:f755e71b-4c7a-4bc9-91fd-2d7f83b3bc5dMadalina BardoczHello Sabina, The error message may be slightly misguiding. Account 11939 has a single user entitlement, this is likely the reason why you cannot add a 2nd user to it. If you are interested in purchasing a larger user package, I can ask one of my colleagues to reach out to you on this. Look forward to your feedback. Thank you, Madalinahttps://community.rws.com/product-groups/linguistic-ai/cloud/f/general/60417/failed-to-create-user-email-address-is-already-usedSun, 22 Feb 2026 18:11:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:36f704c9-fd0c-464b-99ef-45f5e00fd3e6Sabina FataHi, I'm trying to add a user to my Language Weaver subscription ( Account Id: 11939 ) and get this error message: "Failed to create user. Email address is already used. Trace Id: lwui.xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx." I have double-checked and the user's email is not in use. Can you help me solve this problem? Thank you very much in advance, SabinaLanguage Weaveruserhttps://community.rws.com/product-groups/linguistic-ai/cloud/f/general/60351/how-to-use-mtqe-or-genericqe/191438Fri, 20 Feb 2026 13:01:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:8cf73de7-dba2-4954-a347-a90da71e5b63Joe ZhouThank you Lenka for your response. I am currently out of the office and will return around the end of February. I will contact you then to request the MTQE trial. Best regards, Joehttps://community.rws.com/product-groups/linguistic-ai/cloud/f/general/60351/how-to-use-mtqe-or-genericqe/191417Thu, 19 Feb 2026 23:31:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:938c590d-e9b8-4ba0-baf5-dab494efd033Lenka DenemarkHello Joe, Machine Translation Quality Estimation is an additional feature that requires a language-specific Quality Estimation model. If you have an active Language Weaver subscription, we would be happy to set up an MTQE trial for you. Please let us know which language direction you would like to test. Best regards, Lenkahttps://community.rws.com/product-groups/linguistic-ai/cloud/f/general/60351/how-to-use-mtqe-or-genericqeSun, 15 Feb 2026 10:59:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:125db9cd-ce7f-431f-8862-952e88d94f61Joe ZhouI want to test Languge Weaver MTQE, but I don't know where and how to subscribe it. Could you help me? Thank you in advance.https://community.rws.com/product-groups/linguistic-ai/cloud/f/general/56068/language-weaver-mt-subscription-inactive-expired-should-be-active-since-upgrade-to-trados-studio-2024/190494Mon, 12 Jan 2026 09:55:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:ae86be5f-b231-4984-a037-67eb8f5e3cd2Frances Pearn-RoweHi Amanda Silver - All customers receive 6M characters of free Language Weaver Machine Translation per year with their Trados Studio 2022 or Trados Studio 2024 license. For customer having issues then please do a case as Christy recommends abovehttps://community.rws.com/product-groups/linguistic-ai/cloud/f/general/56068/language-weaver-mt-subscription-inactive-expired-should-be-active-since-upgrade-to-trados-studio-2024/190462Sat, 10 Jan 2026 12:28:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:4b47ddd9-4da7-4c21-a011-25887736860eAmanda SilverFor everybody writing that your subscription has expired, you only got a one-year subscription when you upgraded to Studio 2024, not an infinite deal So, you have to go in yourselfveand upgrade/renew. This is not a support issue. Go here to upgrade/renew your subscription, it costs about EUR 100 per year: portal.languageweaver.com/.../accounthttps://community.rws.com/product-groups/linguistic-ai/cloud/f/general/56068/language-weaver-mt-subscription-inactive-expired-should-be-active-since-upgrade-to-trados-studio-2024/190461Sat, 10 Jan 2026 12:27:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:de2a0430-85d0-4bb8-85b3-26258dea69e0Amanda SilverFor everybody writing that your subscription has expired, you only got a one-year subscription when you upgraded to Studio 2024, not an infinite deal So, you have to go in yourselfveand upgrade/renew. This is not a support issue. Go here to upgrade/renew your subscription, it costs about EUR 100 per year: portal.languageweaver.com/.../accounthttps://community.rws.com/product-groups/linguistic-ai/cloud/f/general/56068/language-weaver-mt-subscription-inactive-expired-should-be-active-since-upgrade-to-trados-studio-2024/190460Sat, 10 Jan 2026 12:19:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:80df65a8-d28d-443c-ab9c-0dc45256ce4dCylvie FrechetteThank you Christy. I would love to, but the link you provided does not allow. Even after logging in, I keep looping back to the landing page https://gateway.rws.com when I click on Login for Support. Can you please provide the details on how to open a support case through the Gateway?https://community.rws.com/product-groups/linguistic-ai/cloud/f/general/56068/language-weaver-mt-subscription-inactive-expired-should-be-active-since-upgrade-to-trados-studio-2024/190453Fri, 09 Jan 2026 20:55:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:4bbc885d-a9c0-4cda-8b50-e629d74862ddChristy CardaHi Cylvie Frechette Please open up a support case through Gateway, https://gateway.rws.com, and our fulfillment team can assist with this. Thanks, Christyhttps://community.rws.com/product-groups/linguistic-ai/cloud/f/general/56068/language-weaver-mt-subscription-inactive-expired-should-be-active-since-upgrade-to-trados-studio-2024/190452Fri, 09 Jan 2026 20:49:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:68ae168f-39e4-43c2-ad48-28f49707ff91Cylvie FrechetteI have a similar issue. My Language Weaver subscription, which is included in Studio 2024, has apparently expired today. How can I reactivate it?https://community.rws.com/product-groups/linguistic-ai/cloud/f/general/59994/flag-words-or-word-groups-from-source-segment-as-dnt/190311Fri, 02 Jan 2026 20:13:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:869fe5ae-8e83-492b-8cdb-4112709866e1Lenka DenemarkHello Pascal, I’m glad to hear that. With your expertise, the Brands feature—combined with the appropriate regex—should deliver exactly what you need. Happy New Year! Lenkahttps://community.rws.com/product-groups/linguistic-ai/cloud/f/general/59994/flag-words-or-word-groups-from-source-segment-as-dnt/190308Fri, 02 Jan 2026 15:47:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:593f406f-6ed8-495e-8aa9-db17be182709Pascal ZottoHello Lenka, The removal step before using the strings before they are forwarded to Trados or whatever tool is no problem at all as it would be the same rule we already use for internal DNT strings flagging and later removing of the flags. Our tool is fully regex based and contains way trickier regex rules than this one. We even had to expand regex handling for our tool as it misses some basic (for our need) features and we have more additions to be added. ^^ I’m pretty sure, my programmer hates me for always pushing everything to the limits so he has to do some reworking of the programming. O:) Best regards, Pascalhttps://community.rws.com/product-groups/linguistic-ai/cloud/f/general/59994/flag-words-or-word-groups-from-source-segment-as-dnt/190284Wed, 31 Dec 2025 13:55:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:20b6b6f2-f495-4552-824a-0548e83edf16Lenka DenemarkHello Pascal, yes, this is what I was going to suggest after reading your response. I did a test that worked but my Regex needed further improvement. Using Regex will require testing and finetuning, and possibly an additional step to remove the text alteration on the translation side. Best regards, Lenkahttps://community.rws.com/product-groups/linguistic-ai/cloud/f/general/59994/flag-words-or-word-groups-from-source-segment-as-dnt/190281Wed, 31 Dec 2025 10:35:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:46b498a0-7534-4ffb-beab-0783141e01d8Pascal ZottoI might have found a solution under Brands in LW: you can use Regex there, so we can alter the text on our side to match a single Regex rule in order to make LW ignore these strings.https://community.rws.com/product-groups/linguistic-ai/cloud/f/general/59994/flag-words-or-word-groups-from-source-segment-as-dnt/190277Tue, 30 Dec 2025 21:55:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:d95642f1-159d-4240-993d-f1e3894d4687Pascal ZottoHello Lenka, As I said, unfortunately that’s not an option as the terms are in a tool of our own (some kind of term injector) and lists are not available for export. We have to flag terms on the fly before we forward them to any MT tool. And the question also stated to flag them before they are sent to LW. Edit: Is there some kind of strings LW will not touch at all, e.g. terms with underscores or alphanumeric strings? That way we could convert terms from our list into such strings.