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Intro

0:00

A Time of Multidimensional Change

0:54

The increasing importance of the customer experience

2:17

The benefit of improving the customer experience (CX)

5:58

Tech-Savvy Customers Demand the Best

7:38

Tech-Savvy Customers Demand Ease & Convenience

8:41

Tech-Savvy Customers Demand Fast & Accurate Answers

11:11

The Evolution of Customer Support

15:00

MT Enables Customer Care in all phases of the journey

21:38

Building a Multilingual Self-Service Knowledge Base

28:01

Building the knowledge Base for Self-Service

28:44

Tailoring MT Performance to Enterprise Needs

29:46

SDL MT Customization Impact

30:44

Foundations for building effective Chatbots

31:30

Three Paths to Digital Transformation & Leadership

34:21

The Benefit of Creating Multilingual Self-Service Content

35:52

The Role of Support: Build a Collaboration Network

37:35

Great global customer care builds

41:22

MT Solutions for the Global Enterprise Need Control

42:18

SDL Enterprise MT Provides Controlled Change

43:31
SDL Machine Translation - Leveraging MT to Enable Global Technical Support
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2019Feb 18
In this recorded webinar Kirti Vashee will, in a use case, explain how to Leverage Machine Translation to Enable Global Technical Support. Go to https://community.sdl.com to get product help, find best practices and share your knowledge with peers. Want to learn more about SDL? ↪︎SDL: https://www.sdl.com ↪︎Facebook:   / sdlplc   ↪︎LinkedIn:   / sdlplc   ↪︎Twitter:   / sdl  

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