SDL ID not linked to SDL Language Cloud account

Question

Hi, 
 
 I see there have been similar questions but I could find no answer to follow. Same issue: I tried downloading an app from the AppStore in Trados. I am asked my Language Cloud account; when accessing my SDL account, then Language Cloud, I am told that a Language Cloud account has already been linked to my SDL account and I should contact my account administrator (???) about it. 
 Any suggestions would be extremely helpful! 
 Thank you, 
 Angela

Radu Boloveschi · Answer

Angela Narcisa Bostan Support Case Id : 00642769. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Trados Enterprise, Accelerate, Team and cloud capabilities in Trados Studio > 2. Trados Enterprise, Accelerate, Team & cloud capabilities in Studio

SDL ID not linked to SDL Language Cloud account