i keep getting this error message . my attachment is not large and i used external and internal attachment all same error.
i keep getting this error message . my attachment is not large and i used external and internal attachment all same error.
Hi, Saleem,
This error lasts for some time already for you.. Let me ask few questions:
1. If you send a message without files, it works well?
2. If you select some small file (few Kbs), it works?
3. You get this error all the time, no matter how many attempts you make to send this message? I mean, maybe it gives an error with first few tries, but then message will be finally sent?
Because I try to reproduce it here, create messages with internal and external attachments... and it works. And also can you please tell me which version you have now?
Hello again, Saleem,
I was working on your issue and got some results. When I use port 25, I get same error message. Tried to use telnet to connect to my smtp server with port 25, but failed. I'm fully sure that it worked few months ago. Then I switched to SSL connection and port 587, and everything worked well - message was successfully sent. So, recommend you to try the same.
Hi Eugene. thank you for your quick reply
my connection is through SSL 587 port, does has to do with me being in china, as some services are blocked. kindly advise. i am using outlook mailing server. and my mail is registered in US.
Hello Saleem, can you please check questions above and answer them? Also, can you provide settings you use in the mail configuration (except user name and password, of course, just smtp server, and port we already know).
1. If you send a message without files, it works well?
yes.
2. If you select some small file (few Kbs), it works?
small files sometimes don't work neiter
3. You get this error all the time, no matter how many attempts you make to send this message? I mean, maybe it gives an error with first few tries, but then message will be finally sent?
sometimes it works but mostly not
regarding the configuration:
smtp-mail.outlook.com
port587
SSL activated
Maybe found an issue. Please try to install 5.3.37 - you should see Update available button if you start TBM from now. Will be waiting for results...
Hi Eugene. i hope all going well.
kindly can you send me the link to where i can download TBM v5 version 5.3.44 (latest version of TBM v5) thank you so much
Hi Saleem,
I've just created the following article, which will contain links to older versions. So you can find 5.3.44 there:
thank you Eugene. we decide to move to TBM v6 Team (desktop) software.
kindly can you send me link to download the TMB v6 Desktop (team) version?
my portal account has only upgrade to TBM v6 online version download package.
we have been working on team (desktop) version for years. thank you very much.
thank you again
saleem
Hi Saleem, I see you have created separate thread for this. Answering there