00 - Licensing and Installation - Recent Threads

Error when instaling Studio 2015

Lorena Ruiz Zamora — Tue, 29 Oct 2024 10:30:30 GMT

Dear colleagues,

I cannot reinstall my Studio 2015 on my computer because of the following error:

Setup has detected that the file C:\Users\Lorena\AppData\Local\Temp\VSD3D1C.tmp\VCRedist 2005Sp1-KB2538242\Vcredist_x86.exe nas changed since it was initially published. Click OK to retry the download, or Cancel to exit setup.

Could you kindly help please?

Thank you so much

Where can I download the latest version of TBM

Maria Povalyaeva — Mon, 30 Oct 2023 13:49:52 GMT

Hello,

I work in a translation agency and we just purchased SDL Trados Studio for the first time. Our main request for this TMS system was the ability to create quotes for our clients and after the research we found out that this is possible only while using Trados Business Manager Lite plugin. We downloaded it but turned out there's no ability to add individual files to the quote without connecting it to the particular project. It's important for our clients to get detailed quotation of each file and seems like it's impossible in TMB Lite plugin (if it's possible I would be really glad if you could tell me how to do it).

As far as I understood we can create detailed quotes in Trados Business Manager Essential version (online or desktop if it's still available). I've read all the articles here about TBM Essential but still couldn't get the clear information of installation. Almost all links that were sent don't work and can't be found anymore and so as some articles. There was an article that says that I can download TBM Essential from my SDL account but my account is empty.

So my question is: where can I download TBM Essential (online or desktop doesnt' matter) and what I should do to install it properly?

Your answers would be very helpful because I'm tired of trying to find the right information and it's even more harder for a new user of SDL Trados in general.

Thank you in advance!

How to update TMB version 6.0.25 to version 6.1.75

Antonia Tofalo — Mon, 14 Aug 2023 06:52:47 GMT

Hi all! I hope someone can help me ASAP!

I have changed computer and installed TMB on the new PC. I had version 6.0.25, I have never had the file *exe for the actual version on my PC, that is 6.1.75.

I thought that once installed version 6.0.25 it would have updated automatically! But this didn’t happen!

How can I solve the problem?

Thank you,

Antonia

Unable to finish installation of Trados Business Manager: ERR_CONNECTION_REFUSED

Mafalda Gouveia da Costa — Thu, 06 Jul 2023 10:40:12 GMT

For installation we (we I say "we" I mean our external IT company because I was unable to configure the IIS) strictly followed the video:

https://community.rws.com/product-groups/trados-portfolio/business-manager/w/wiki/5101/installing-sdl-trados-business-manager-team-enterprise

We were able to install everything up to this point of the video:

But the connection is always refused. The problem is just with the Business Manager Server. we tried do deactivate the BM server, activate the default windows and that one works like a charm. With the BM server each time we try to connect:

I don't know if this may be helpful but just in case I'm pasting here the contents of the appsetting.json file:

{

"https_port": 443,

"DisableHttps": "True",

"Version": "6.1.66",

"Logging": {

"LogLevel": {

"Default": "Error",

"Microsoft": "Error",

"Microsoft.Hosting.Lifetime": "Error"

}

"AllowedIPAddresses": "*",

"DatabaseVersion": "3230",

"DetailedErrors": "true",

"ConnectionStrings": {

"TBM": "Data Source=.\\SQLExpress;Initial Catalog=TBM;Integrated Security=True;Connect Timeout=30;Encrypt=False;TrustServerCertificate=true;MultiSubnetFailover=False"

}

Could really use any help. Thanks!!

Oddities in Quote

William Tierney — Thu, 01 Jun 2023 18:40:51 GMT

I have been playing with the quoting process to see if I can put two options in one quote form, a standard delivery and a rush delivery. I currently have to add the rush delivery as a note. I would prefer to have two tables, with each table with a total for the standard and rush delivery.

I tried listing both options together as a starting point and received the following print out:

I don't know why the quote total was only USD 4,800 and not USD 10,400.

Desactivated licence after hard disc drive upgrade

erik martin jansen — Mon, 29 May 2023 14:21:36 GMT

Strange case: last week I changed motherboard and I could reactivate Baccs 5 without problems. This week I added a new SSD harddrive and now I cannot use it, or activate / deactivate. The application says "the error message has been submited to us. We will reply you etc"

As people post here this kind of problems, I do the same, hoping for a prompt solution.

Thank you.

Erik

TBM Refund

Francisco ANAYA — Sat, 11 Mar 2023 13:44:22 GMT

Hi,

After seeing how badly TBM works and the problems every time I start it (if I can), is there any chance of getting a refund?

Thank you,

Fran

Exact Location of "Export all data to JSON"

William Tierney — Wed, 01 Mar 2023 20:10:50 GMT

According to https://community.rws.com/product-groups/trados-portfolio/business-manager/w/wiki/5907/upgrading-from-version-5# Breaking Change 2, paragraph 1, I am supposed to go to application settings and click "Export all data to JSON." I have a "Program Settings," but no "Application Settings." Are these the same? When I hunt through every sub tab of Program Settings, there is no way to export all data to JSON. I have tried every tab and have not found the means to export all data to JSON. I have searched for a manual for TBM Ver. 5 and have not found one. Where is the location to export all data to JSON?

Installation of Trados 2022 into TBM

Ana Escobedo — Wed, 01 Mar 2023 14:45:38 GMT

URGENT!

I am writing from a translationa agency. We are looking to connect Trados Studio 2022 with my Trados Business Manager Essesntials so that the data, when processed from a document put into Trados Studio, can be available on TBME. This way they would be connected and as if the information was stpored in the cloud, saving time and creating factures for clients and translators alike in TBME easily.

Any help on this subject would be greatly appreciated!

Installation of Trados Studio 2022 into TBM

Ana Escobedo — Tue, 28 Feb 2023 15:54:04 GMT

I am writing from a translationa agency. We are looking to connect my Trados Studio 2022 with my Trados Business Manager Essesntials so that the data, when processed from a document put into Trados Studio, can be available on TBME. This way they would be connected and as if the information was stpored in the cloud, saving time and creating factures for clients and translators alike in TBME easily.

Looking for installer for Baccs 14.4.0 (zero!)

Nicole Maina — Tue, 07 Feb 2023 17:08:37 GMT

Hello,

I have been using a standalone version of Baccs 4.14.0 since 2018, I bought it before it became Trados Business Manager. Now I have a new PC and need to install Baccs 4.14.0 and can't find it on the download page. I have tried 4.14.20, but it won't accept my license, so I need the older version.

I hope you can help me somehow because I am really stuck in a blind alley.

Nicole

moving from Baccs 4.14.0 to TBM Essential

Isabel Morgenstern — Tue, 31 Jan 2023 08:51:55 GMT

Hi there

So long I worked with Baccs 4.14.0. Now I would like to pass to TBM Essential.

I have installed the program but cannot find how to move my data.

Do I have to install and import into TBM 5 first?

Does other users of TBM v6 has to install the software if we are in the same Local Network?

saleem karmoshi — Wed, 25 Jan 2023 08:20:07 GMT

I am done installing TBM in the server and was able to run TBM V6 as localhost.

now how can i allow other uses in the same network to access the database on server from their PCs?

shall i install TBM v6 on other PCs too?

kindly help

Preparing V5.3.44 to migrate to V6. What folder should I specify in "Default folder with work files"?

Martin Phillips — Mon, 09 Jan 2023 20:44:19 GMT

Hello, I'm trying to prepare V5.3.44 in order to migrate to version 6.

1. I open Settings.

2. I click on the 'Files and folders' tab.

3. I look at the 'Migration to version 6!' section. Everything seems fine, so I click on 'Prepare migration to V6'. A box appears asking me to check that I have backed up my database, etc. I click on 'Yes' to continue.

4. A window appears stating "Base folder for storing files is not provided. Please specify value in the 'Default folder with work files' field." I click on OK.

5. I try entering different folders (e.g. a folder on my Desktop, in My documents, in my BaccS back-up folder, etc.), and the message in point 4 above always appears.

Any help would be much appreciated. Is there a 'correct' folder to specify?

Many thanks!

Martin

Unabe to upgrade from Baacs to TBM

Valeria Mazza — Mon, 09 Jan 2023 17:26:33 GMT

Hi,

I'm trying to upgrade my Baacs Desktop 4.14.0 version to TBM version 6.0.0. Probably I've skipped some steps but I'm stuck and I couldn't find a tutorial and probably I'm missing some steps and I need assistance.

What I've done:

- downloaded and installed the Trados Business Manager Essential free trial version

- changed the User details with my information and license code

I can't use the software because I get this error message:

- I try to reload but the windows is kind of blocked

What can I do?

Authentication loop when importing JSON file in TBM v6

Ivaylo Ivanov — Fri, 06 Jan 2023 14:46:55 GMT

During the migration process from TBM v5 to v6, I got stuck at the JSON import stage.

At some point during the import, TBM opened a browser window asking to Sign in with Google.

In TBM v5 I used Google calendar for the job tasks, so I was able to track my availability.

When I successfully authenticate SDL Trados Business Manager to use my Google account, TBM opens another browser window to authenticate again...

...and repeats this seemingly endlessly.

I suspect it does this for every job task with an associated calendar event.

After having successfully authenticated 30-40 connections, I killed the TBM instance in the Windows task manager.

When I reopen TBM, the data is not completely imported.

Please help!

System.OutOfMemoryException when exporting all data to JSON file

Ivaylo Ivanov — Thu, 05 Jan 2023 17:00:26 GMT

Hi Eugene,

Following this guide: community.rws.com/.../upgrading-from-version-5

I'm trying to upgrade from SDL Trados Business Manager v.5.3.42 (Freelance Edition) to v.6 and got stuck on this instruction:

Open application settings and click Export all data to json file. This will export all your database into text file, which can be imported to v6 later.

When trying to export, I got this message:

Error when generating json file:

Exception of type 'System.OutOfMemoryException' was thrown.

What can I do to resolve this?

Regards,

Ivo

Can not deactivate with the license manager. TBM in demo mode

Manuella Lange — Tue, 03 Jan 2023 08:36:00 GMT

Hi ,

TBM opens in demo mode. As there is no seat available I can not activate. If I try to deactivate the license via the License manager I get an error code 210202.

Can you please help , I have invoices to send.

With kind regards, Manuella

TBM connection to Databse Engine

saleem karmoshi — Sun, 25 Dec 2022 08:19:53 GMT

Hello . kindly help. 1. when trying to connect TBM to Database Engine I keep getting (connection string) error.

below is the (appsettings) content, I am using PostgreSQL.

2. what shall I write in the ( Database Server name/ Path or IP address ) in the HTTP://localhost/config page, the default is ( .\SQLExpress)? I am using PostgreSQL

{ "https_port": 443, "DisableHttps": "true", "Version": "6.1.40", "Logging": { "LogLevel": { "Default": "Error", "Microsoft": "Error", "Microsoft.Hosting.Lifetime": "Error" } }, "AllowedIPAddresses": "*", "DatabaseVersion": "3211", "DetailedErrors": "true", "ConnectionStrings": { "TBM": "Data Source=.\\SQLExpress;Initial Catalog=TBM;Integrated Security=True;Connect Timeout=30;Encrypt=False;TrustServerCertificate=true;MultiSubnetFailover=False" } }

[BaccS Desktop 5] Can't update a backup file

Antonio Contreras Padilla — Mon, 19 Dec 2022 13:37:11 GMT

Hello everyone,

I have changed my computer. The old one is no longer available (HD works only as a store disk, cannot run programmes under Windows).

I have installed the installation file for BaccS Desktop 5 from RWS platform in my new computer. I have asked RWS to restore the license in order to use it in my new computer. Waiting...

I tried to restore the backup file (database) in the new computer, but I get a message from the programme saying that it's not possible to update. See below:

I cannot enter the programme neither run the update.

Please advise how to proceed.

Thank you

Antonio Contreras

Latest version 6.1.73 (12/2/2022) is not downloadable

Mike Nguyen — Thu, 08 Dec 2022 08:10:00 GMT

Hi Eugene,

I cannot update to the latest version due to the following error. It seems that the remote server cannot be found. Is this update available? Or may you share here the download link for the lastest version please?

upgrade BaacS or TBM Lite to TBM Essential

davide fezzardi — Thu, 01 Dec 2022 15:41:00 GMT

Hello,

RWS customer service has asked me to post my question here.

I would need information on Trados Business Manager.

I currently have Trados 2022 license along with Trados Business Manager Lite, downloaded for free from RWS app store.

In web page https://www.trados.com/store/?_gl=1*7l495m*_ga*MTE3Mjg2MDE1My4xNjY5MzEyNzAy*_ga_J0Z9C6G83T*MTY2OTg4OTI4OS44LjEuMTY2OTg5MDM2My4wLjAuMA..&_ga=2.140746162.1097332139.1669831976-1172860153.1669312702 I read this: "To purchase an upgrade to Trados Business Manager Essential, you must own a previous licenced version of Trados Business Manager Lite".

Can I purchase an upgrade to TBM Essential based on the Lite-version app I downloaded?

If I am not allowed to do that, does RWS sell any upgrade from BaacS (former version of TBM, before it was purchased by SDL/RWS)?

Davide

Vendor portal fails to offer unlimited users as confirmed by the support team

Tung Nguyen — Fri, 28 Oct 2022 07:10:16 GMT

I purchased Vendor Portal add-on for TBM 6 (Team version with 3 + 1 additional users) and received the support team's confirmation that it offer unlimited vendor user accounts. However, regardless of account/user types (Admin, PM-based, Sale Manager, Vendor Manager accounts, Vendor account, etc.), only a maximum of 4 accounts/users can log in to TBM (while the vendor role accounts should be unlimited). Could you please help me out with this?

TBM Activation fails - online or offline / Job number cap on import?

Carola Striebel — Tue, 18 Oct 2022 10:06:47 GMT

Hi everybody,

I tried to install and activate TBM 5 (because I want to import TO300 data and understand that this is not possible with TBM 6). I have failed to activate the licence, both online or offline. I then tried to import my TO3000 3 D data and the process started but was then aborted due to too many projects.

My questions are:

Is this error message only due to the fact that the licence is not activated ("Maximum allowed job count exceeded"?

If yes:

How do I activate the licence?

If no:

What is the limit for projects that can be imported?

And then: How do I activate the licence?

Thanks a lot, Carola

error during installation of enabling Authentication for web server

saleem karmoshi — Wed, 05 Oct 2022 09:05:15 GMT

Hi i hope i can get help. i am installing the online TBM v6. and followed the instructions in the wiki page as well the video tutorial to the smallest details.

i got an error when enabling authentication for (Anonymous Authentication) (please check the image attached. the error direct me to the file name: web.config.in the web there were suggestions of deleting the file( web.config) but it didn't work.

please help thank you