00 - Licensing and Installation - Recent Threads

Error when instaling Studio 2015

Lorena Ruiz Zamora — Tue, 29 Oct 2024 10:30:30 GMT

Dear colleagues,

I cannot reinstall my Studio 2015 on my computer because of the following error:

Setup has detected that the file C:\Users\Lorena\AppData\Local\Temp\VSD3D1C.tmp\VCRedist 2005Sp1-KB2538242\Vcredist_x86.exe nas changed since it was initially published. Click OK to retry the download, or Cancel to exit setup.

Could you kindly help please?

Thank you so much

Unable to finish installation of Trados Business Manager: ERR_CONNECTION_REFUSED

Mafalda Gouveia da Costa — Thu, 06 Jul 2023 10:40:12 GMT

For installation we (we I say "we" I mean our external IT company because I was unable to configure the IIS) strictly followed the video:

https://community.rws.com/product-groups/trados-portfolio/business-manager/w/wiki/5101/installing-sdl-trados-business-manager-team-enterprise

We were able to install everything up to this point of the video:

But the connection is always refused. The problem is just with the Business Manager Server. we tried do deactivate the BM server, activate the default windows and that one works like a charm. With the BM server each time we try to connect:

I don't know if this may be helpful but just in case I'm pasting here the contents of the appsetting.json file:

{

"https_port": 443,

"DisableHttps": "True",

"Version": "6.1.66",

"Logging": {

"LogLevel": {

"Default": "Error",

"Microsoft": "Error",

"Microsoft.Hosting.Lifetime": "Error"

}

"AllowedIPAddresses": "*",

"DatabaseVersion": "3230",

"DetailedErrors": "true",

"ConnectionStrings": {

"TBM": "Data Source=.\\SQLExpress;Initial Catalog=TBM;Integrated Security=True;Connect Timeout=30;Encrypt=False;TrustServerCertificate=true;MultiSubnetFailover=False"

}

Could really use any help. Thanks!!

RE: Unable to finish installation of Trados Business Manager: ERR_CONNECTION_REFUSED

Mafalda Gouveia da Costa — Wed, 29 Nov 2023 16:34:06 GMT

Hi Eugene,

Not yet. We depend on an external IT company and we are still waiting for them to get back to work on it. I will keep you informed.

RE: Unable to finish installation of Trados Business Manager: ERR_CONNECTION_REFUSED

Eugene Kuchynski — Wed, 29 Nov 2023 05:36:13 GMT

Hi Mafalda,

Managed to solve an issue? Maybe the problem is operating system? Or https protocol. Or missing.NET hosting bundle (see system requirements). Anyway, need some additional info to troubleshoot it.

RE: Where can I download the latest version of TBM

Eugene Kuchynski — Fri, 10 Nov 2023 06:15:52 GMT

Hello, Maria,

As far as I know, TBM Essential is not offered anymore by the company. This is separate product, which was purchased separately, that's why you don't have it in the account. Yes, it allows to create quotes with specifying file names, but unfortunately it seems that it's not possible to get this application anymore.

Where can I download the latest version of TBM

Maria Povalyaeva — Mon, 30 Oct 2023 13:49:52 GMT

Hello,

I work in a translation agency and we just purchased SDL Trados Studio for the first time. Our main request for this TMS system was the ability to create quotes for our clients and after the research we found out that this is possible only while using Trados Business Manager Lite plugin. We downloaded it but turned out there's no ability to add individual files to the quote without connecting it to the particular project. It's important for our clients to get detailed quotation of each file and seems like it's impossible in TMB Lite plugin (if it's possible I would be really glad if you could tell me how to do it).

As far as I understood we can create detailed quotes in Trados Business Manager Essential version (online or desktop if it's still available). I've read all the articles here about TBM Essential but still couldn't get the clear information of installation. Almost all links that were sent don't work and can't be found anymore and so as some articles. There was an article that says that I can download TBM Essential from my SDL account but my account is empty.

So my question is: where can I download TBM Essential (online or desktop doesnt' matter) and what I should do to install it properly?

Your answers would be very helpful because I'm tired of trying to find the right information and it's even more harder for a new user of SDL Trados in general.

Thank you in advance!

RE: Unable to finish installation of Trados Business Manager: ERR_CONNECTION_REFUSED

Mafalda Gouveia da Costa — Fri, 27 Oct 2023 11:47:43 GMT

Hi Eugene,

Sorry for the late delay but you wrote just when I was on vacations and I have just now seen your message. Our Operating system is Windows 10 Pro (x64bits).

Our IT company followed the instruccions of the video. I will ask them to recheck the installation manual (written part) and ask them to make some Screenshots of the installation folders and how they the website in IIS and get back to you.

RE: Unable to finish installation of Trados Business Manager: ERR_CONNECTION_REFUSED

Eugene Kuchynski — Mon, 09 Oct 2023 08:58:59 GMT

Hi Mafalda,

By default, this file does not exists, and it is created when application starts to execute. If it is not created, this means TBM executable wasn't even reached. I think it means misconfiguration in IIS, not issues with SSL certificate.

As the first step, I could advise to recheck installation manual, and probably make some screenshots of installation folder, and how you add website in IIS.

Installing SDL Trados Business Manager Team/Enterprise

Something simple is missed here, but hard to say what. What operating system you're on?

RE: Unable to finish installation of Trados Business Manager: ERR_CONNECTION_REFUSED

Mafalda Gouveia da Costa — Wed, 13 Sep 2023 15:40:39 GMT

Hi, after a two-month hiatus due to vacations on both ends, we are still trying to finish installation of TBM6.

So, to sum up: We followed the instructions in the video. Everything is done and configured according to the instructions, but we can't get past the 21:40 minute mark in the “Installation (Team and Essential versions)” instructional video. It tries to connect but after a while we get the message "the localhost page has refused the connection" (in Spanish).

Eugene Kuchynski mentioned:

[quote userid="145841" url="~/product-groups/trados-portfolio/business-manager/f/licensing/48034/unable-to-finish-installation-of-trados-business-manager-err_connection_refused/154470"]

Please check this document with information how to disable https:

Config file (appsettings_global.json)

Because you need to set this flag in the appsettings_global.json, not in the appsettings.json.

[/quote]

But the file appsettings_global.json does not exist, the only one with the installation is appsettings.json. However, our IT guy created an appsettings_global.json file from scratch but the result is the same: nothing.

We have tried to look for a *.log file that gives us any indication of why the connection is failing but we can't find any.

Please help! We don't know where to go from here...

RE: How to update TMB version 6.0.25 to version 6.1.75

Antonia Tofalo — Mon, 14 Aug 2023 14:31:46 GMT

If you could do that, it woulòd be great! Thank you Eugene!

Antonia

How to update TMB version 6.0.25 to version 6.1.75

Antonia Tofalo — Mon, 14 Aug 2023 06:52:47 GMT

Hi all! I hope someone can help me ASAP!

I have changed computer and installed TMB on the new PC. I had version 6.0.25, I have never had the file *exe for the actual version on my PC, that is 6.1.75.

I thought that once installed version 6.0.25 it would have updated automatically! But this didn’t happen!

How can I solve the problem?

Thank you,

Antonia

RE: How to update TMB version 6.0.25 to version 6.1.75

Eugene Kuchynski — Mon, 14 Aug 2023 10:11:23 GMT

It's being updated in account from time to time, but not too frequently. So in account you have some base version, and after installing it, update should be available. Which is not the case, it seems. I'll try to initiate update of the installer in accounts...

RE: How to update TMB version 6.0.25 to version 6.1.75

Antonia Tofalo — Mon, 14 Aug 2023 09:40:48 GMT

Thank you! You saved me!

is there a way to have this file on my account SDL? Otherwise I always have the same problem!

thank you!

RE: How to update TMB version 6.0.25 to version 6.1.75

Eugene Kuchynski — Mon, 14 Aug 2023 08:54:53 GMT

Hello, Antinia,

Probably, because update server was changed, and older versions look for updates on a server which does not exist anymore.

So, can you please clarify what is your question? You want to download version 6.0.25 or 6.1.75?

Current latest version is 6.1.79. Link is here:

update.sdl.com/.../trados_business_manager_desktop_6.1.79.exe

------

Add: sorry, link is blocked by the community. It looks like:

https://update.sdl.com/updates/update1/tbm6/trados_business_manager_desktop_6.1.79 then add dot exe

RE: Unable to finish installation of Trados Business Manager: ERR_CONNECTION_REFUSED

Mafalda Gouveia da Costa — Fri, 07 Jul 2023 08:59:40 GMT

Sorry Eugene, I definitely could have explained it better. According to the IT you can only use one server connection at a time. So what he did was to disconnected the TBM server in order to connect the default Windows server to see if it as a general IIS connection error. But it wasn't. Only the TBM server connection doesn't work.

RE: Unable to finish installation of Trados Business Manager: ERR_CONNECTION_REFUSED

Eugene Kuchynski — Fri, 07 Jul 2023 08:40:25 GMT

Hi Mafalda,

Not easy to help here. I don't understand what this phrase means:

[quote userid="130251" url="~/product-groups/trados-portfolio/business-manager/f/licensing/48034/unable-to-finish-installation-of-trados-business-manager-err_connection_refused"]we tried do deactivate the BM server, activate the default windows and that one works like a charm.[/quote]

What means deactivate, and what works like a charm?

Also I see that you try to disable https. Does it mean you don't have SSL certificate? Did you try to select address and add http:// before localhost?

Please check this document with information how to disable https:

Config file (appsettings_global.json)

Because you need to set this flag in the appsettings_global.json, not in the appsettings.json.

Hope it will help!

RE: Oddities in Quote

William Tierney — Wed, 07 Jun 2023 11:28:29 GMT

Hi Eugene,

Thanks for delving into this. At present, I am using two separate quotes on two different reports, with reference in each quote to the other option. This "gets it done" for the moment. Both options on one sheet would preclude the possibility of a client missing a rush option, but it would also mean changing the delivery time, which is on the general quote template and not within the quote item. The rush delivery would be sooner at a higher price.

I am not sure I understand "first filter will be something like [Description] = 'rush' and second one [Description] != 'rush'. Is the exclamation point a typo or does it have a special meaning within the database?

BTW, would a general tutorial on SQL help, such as www.programiz.com/.../database-introduction

Oddities in Quote

William Tierney — Thu, 01 Jun 2023 18:40:51 GMT

I have been playing with the quoting process to see if I can put two options in one quote form, a standard delivery and a rush delivery. I currently have to add the rush delivery as a note. I would prefer to have two tables, with each table with a total for the standard and rush delivery.

I tried listing both options together as a starting point and received the following print out:

I don't know why the quote total was only USD 4,800 and not USD 10,400.

RE: Oddities in Quote

Eugene Kuchynski — Wed, 07 Jun 2023 05:37:18 GMT

Hi William,

If I understand you correctly, if you want to print 2 separate tables, you can add details band 2 times, and apply filter to each of them. For example, first filter will be something like [Description] = 'rush' and second one [Description] != 'rush'.

As for the amount, probably you use incorrect variable. Please check to which field that label is bound. If it is bound to Amount of the QuoteItems table, then it will show amount of the first row. You have to bind it to Amount field of the quote itself.

If still struggle, you can export your template and I will point out to issues.

RE: Desactivated licence after hard disc drive upgrade

Eugene Kuchynski — Tue, 30 May 2023 06:15:36 GMT

Hello, Erik,

Unfortunately, I'm afraid that we can't solve licensing issues here on forums. For any licensing problems (activation/deactivation), only our support engineers from Live chat could help. Sorry for not being able to provide assistance here.

Desactivated licence after hard disc drive upgrade

erik martin jansen — Mon, 29 May 2023 14:21:36 GMT

Strange case: last week I changed motherboard and I could reactivate Baccs 5 without problems. This week I added a new SSD harddrive and now I cannot use it, or activate / deactivate. The application says "the error message has been submited to us. We will reply you etc"

As people post here this kind of problems, I do the same, hoping for a prompt solution.

Thank you.

Erik

Looking for installer for Baccs 14.4.0 (zero!)

Nicole Maina — Tue, 07 Feb 2023 17:08:37 GMT

Hello,

I have been using a standalone version of Baccs 4.14.0 since 2018, I bought it before it became Trados Business Manager. Now I have a new PC and need to install Baccs 4.14.0 and can't find it on the download page. I have tried 4.14.20, but it won't accept my license, so I need the older version.

I hope you can help me somehow because I am really stuck in a blind alley.

Nicole

RE: Looking for installer for Baccs 14.4.0 (zero!)

Jennifer Ocquidant — Wed, 03 May 2023 02:10:07 GMT

Hi Paul Filkin and Eugene Kuchynski,

I have a similar issue as Nicole. I was using a standalone version of Baccs 4.14.0 on my laptop until now. I downloaded the newest version of Baccs and then tried to import the sdf files but didn't work. I tried to remove the newest version and reinstall the old version from the saved setup on my computer, but it doesn't work. Could you please help as I really need to have access to all my Baccs Data asap?

Thank you so much!

Jennifer

RE: TBM Refund

Eugene Kuchynski — Mon, 13 Mar 2023 09:12:03 GMT

Hello, Francisco,

I think yes, why not, but such questions probably are not for Community forums, because here we we only help with application usage issues. To ask for refund, I think you have to go to sales chat or submit a ticket.

From myself, may ask what kind of issues you have? I see you have opened one thread here.

TBM Refund

Francisco ANAYA — Sat, 11 Mar 2023 13:44:22 GMT

Hi,

After seeing how badly TBM works and the problems every time I start it (if I can), is there any chance of getting a refund?

Thank you,

Fran