Cursor Issue and Panel Malfunction in Trados Online Editor on macOS Sonoma 14.4.1

Question

I am experiencing several issues while using Trados Online Editor on my Mac running macOS Sonoma 14.4.1 , particularly when working on Japanese to English translation tasks . 
 The main issues are as follows:

Cursor jumps or moves unexpectedly during text entry , making it difficult or impossible to input translations. This occurs even when typing in English.

The Search panel (located on the right side of the translation interface) does not open or respond when I click on the icon.

I have tried using multiple browsers (Google Chrome, Safari, Firefox), but the issues persist. I suspect this may be related to compatibility with the macOS Japanese IME or overall issues with Sonoma.

Could you please let me know:

Is this a known issue under macOS Sonoma?

Are there any recommended settings, workarounds, or browser/IME combinations that are known to work better?

Are there plans for an update to improve compatibility with the Sonoma environment?

Anca Stoian · Answer

Hi Akiko, 
 There is a topic about a similar issue with the cursor here: 
 community.rws.com/.../181352 
 The solution that worked for those involved in the topic is this article: 
 https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0010228&_gl=1*4jrbhk*_gcl_au*MTc2ODIxMjE3MC4xNzM5MzU1MTMw*_ga*MTYzNDY1OTU1Ni4xNzM5MzU1MTMw*_ga_J0Z9C6G83T*MTc0NTkzNTM1MC4xMzEuMS4xNzQ1OTM4Mjk5LjAuMC4w 
 Perhaps the Accessibility Mode was enabled by mistake in your case as well. 
 As for the search panel - I think you may have accidentally clicked on Detach panel - and you need to reverse it, please have a look here: 
 https://docs.rws.com/en-US/trados-studio-cloud-capabilities-812699/detaching-the-side-panel-979844 
 Best regards, 
 Anca

Trados Enterprise, Accelerate, Team and cloud capabilities in Trados Studio > 1. General

Cursor Issue and Panel Malfunction in Trados Online Editor on macOS Sonoma 14.4.1

The main issues are as follows: