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SDL Language Cloud not working

Catarina Aleixo over 4 years ago

I have a basic language cloud subscription and it's not been working for several weeks. Work has dropped off and I only had small translations to do so it wasn't a worry. As work is picking up again I would like to get it going again. Every time I add language cloud to a project I get the following error message as soon as I start translating.

Error message in Trados Studio stating 'An error occurred while connecting to server. Please try again later. Language Cloud.' with a red exclamation mark icon.

As I understand it I have added Language Cloud to the project correctly (at least it's the same way I've always added it):

Trados Studio project settings showing 'Language Cloud Machine Translation' with a red 'no entry' icon indicating it is not connected.

If anyone can suggest why this is happening and how I can fix it, I'd really appreciate the help.

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[edited by: Trados AI at 6:31 AM (GMT 0) on 5 Mar 2024]

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Thread Subject & Description
SDL Language Cloud not working I have a basic language cloud subscription and it's not been working for several weeks. Work has dropped off and I only had small translations to do so it wasn't a worry. As work is picking up again I would like to get it going again. Every time I add language cloud to a project I get the following error message as soon as I start translating. https://community.rws.com/resized-image/__size/320x240/__key/communityserver-discussions-components-files/527/5165.pastedimage1597401595035v2.png As I understand it I have added Language Cloud to the project correctly (at least it's the same way I've always added it): https://community.rws.com/resized-image/__size/320x240/__key/communityserver-discussions-components-files/527/2705.pastedimage1597401535287v1.png If anyone can suggest why this is happening and how I can fix it, I'd really appreciate the help.
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