My internet and firewall settings are fine. I just activated my license for Trados Freelance SR 2 2021 and has been activated successfully, but when I wanted to sign in, 
I got this error message.
Hi Faisol M,
The issue you are encountering right now can be solved via the next knowledge base article: https://gateway.sdl.com/apex/communityknowledge?articleName=000015928 .
I hope this resolution will apply to your environment.
Alex J.
Hi Alex,
Thank you for pointing this out. Unfortunately, it didn't solve. I use Windows 10 while the solution you suggested is for Windows 7.
Best regards,
Faisol
Faisol M can you please try accessing Trados Team platform from web browser? Are you able to reach out to the platform? www.languagecloud.sdl.com
If yes, can still proceed with the resolution from the article I suggested? I did test it on my side and it will be applied to Windows 10 as well.
Hi Alex,
Thank you for getting back. Unfortunately, I cannot access Trados Team platform from web browser as seen in the screenshot attached. Please, help me solve this problem. Thank you.
Best regards,
Faisol
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