Elisabeth Clech We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00855281 .

Hi Elisabeth Clech 

It is worth noting that the maximum number of active projects in the Freelance subscription is 30. As this was also discussed in chat and it seems not to be the case, I have submitted a ticket.

Kind regards,

Hello,

It seems like you're encountering an issue with the maximum number of active projects for your account subscription in Trados Studio. Even though you've deleted all your projects, you're still getting the error message. This could be due to the Client Access Licenses (CALs) being in use.

Here's what you can do:

Step 1: Login to the Trados GroupShare web UI.

Step 2: Navigate to System Configuration > Licensing.

Step 3: In the Project Server section, check if all the Project Server CALs are in use.

If all the Project Server CALs are in use, you will see the error message you described. To free up CALs, you need to ensure that the GroupShare Project is not set as active in Trados Studio or close Trados Studio.

Please note that CALs are used per client application, not per user. So the same person can be logged in with the same GroupShare user in Trados Studio, Chrome and Firefox and use 3 CALs.

If the issue persists, you might need to consider purchasing more CALs.

I hope this helps! If you have any other questions, feel free to ask.

Best regards,

RWS Community AI