Probability score: 0.9  

Question improvement suggestion: Include the exact version of Trados Enterprise you are using for more tailored assistance.  

In the meantime, based on the information you have provided, here is a suggested answer to your question:  

Hello,  

It sounds like you're experiencing a frustrating issue with downloading quotes in Trados Enterprise. Let's go through some steps to help you troubleshoot this problem:  

**Step 1:** Verify the Software Version  

Make sure you are using the latest version of Trados Enterprise. If you haven't updated recently, check for updates within the application.  

**Step 2:** Check for System Limitations  

Since you've mentioned that the error persists even after trying various methods, it could be a system limitation. Please confirm if there are any restrictions on the number of quotes you can download at once.  

**Step 3:** Review Project Settings  

Ensure that the project you are working on is not a Restricted Project. If it is, you may need to ask an administrator for the necessary permissions to download the files.  

**Step 4:** Clear Cache and Cookies  

Since you've already tried logging out and using incognito mode, ensure that your browser's cache and cookies are cleared. This can sometimes resolve unexpected issues.  

**Step 5:** Network and Firewall Settings  

Check if your network settings or firewall might be blocking the download. If you're in an office environment, consult your IT department to ensure that the necessary ports and URLs are open for Trados Enterprise.  

**Step 6:** Contact Support  

If the issue continues after trying these steps, it may be beneficial to log a support case with RWS Support for further assistance.  

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

RWS Community AI

Hello Raquel Rubio 

If you are using Trados Enterprise, you should be able to log a case with RWS Support. If there is an error the Enterprise Support team will assist you as soon as possible. 

Since this might be related to your specific account, support over the community might not be possible. 

Hope this helps, 
Radu

Hello, Radu: it's my clients Trados Enterprise, will I still be able to log a case or do they need to do that? Thank you so much in advance

Hi Raquel Rubio , 

In this case, only your client can log cases; they should have a dedicated Support User who can log cases with RWS Support. 

It needs to be checked if it is not something related to permissions for your user, or if, indeed, there is an error in Trados Enterprise that RWS Support will be able to identify and fix. 

Hope this information is useful and the issue gets solved soon. 

Kind regards, 

Radu

Thank you!