Hello noha mostafa ,

Can you please send me some screenshots with the steps you do for both problems?

Best regards

Hello Ana-Maria Matefi ,

Thank you for your reply.

For the Preview, I don't know what to do. I tried a Word file, but the Preview was distorted.

For the translation memory, from the Translation Memories View, I found the folder "Upgrade Translation Memory" empty as per the attached screenshot.

Both problems are still pending and were not resolved.

Thank you and best regards,

Hello Ana-Maria Matefi ,

I look forward to your kind reply for my two queries.

I followed the instructions, but still my Live Preview does not work and the TM upgrade was not successful and generated the error illustrated in the attached screenshot.

I believe these are two big problems that I won't be able to resolve on my own and would highly appreciate Trados Studio online support to help me with them to be able to use my new purchase.

Thank you very much for your great help and support,

Best regards,

Noha Mostafa

Hello, please try to repair the TN using this plug in:

appstore.rws.com/.../41

Hi noha mostafa ,

Could you please check if you have followed all the steps indicated on this video for the live Preview function: How to preview translations in real-time with Trados Studio (youtube.com)?

Thank you!

Best regards,

Ana

Hello Ana-Maria Matefi ,

I downloaded the suggested plug-in and have already repaired two TMs but couldn't upgrade the rest because the Upgrade button was grade-out as per attached screenshot. Then I got the following error message "Service SDL Desktop Platform Commandbars IAction Service' could not be started."

Now, Trados doesn't work altogether. I cannot start the tool.

I am afraid now the problem is even worse.

I need immediate help.

Best regards,

Noha

Hello Ana Sabo ,

Thank you very much for the video. I watched it, but I am afraid there is a problem with my Preview in real-time. It had not been working for a long time and I thought this problem would be resolved when I upgrade to 2022. When I click the Preview, it generates a separate file in Word.

However, the real-time prefiew issue still presistes and I'd appreciate your kind help as to how to make it work again.

Thank you very much.

Best regards,

Noha

Hinoha mostafa ,

Please try the workaround provided on this article: Service 'Sdl.Desktop.Platform.CommandBars.IActionService' could not be started after updating Trados Studio to a new version

Best regards,

Ana

Hi Ana Sabo ,

Thank you very much for your kind help. The provided link solved the error, and I was able to open & work in Trados again.

For the TM, it was all upgraded and repaired. After that a new error occurred, i.e. the automated MT stopped working, though it was working earlier. 

The real-time Preview was not working before the upgrade and is still not working as per the attached screenshot. When I try to generate the file Preview it produces a a separate file in Word.

So, now its the automated or AI supported machine translation and the real-time preview.

Thank you in advance for your anticipated help.

Kindest regards,

Noha

Further to the previous reply, I configured the NMT and it's working now. However, upon saving the file I got the following error messages.

Hi Ana Sabo ,

My only request now is to help me make the real-time Preview work again. In fact, it stopped working some time ago before upgrading to Trados 2022 and I thought the Preview will work again when I upgrade.

Any suggestions how I can make the real-time Preview work again?

I am using Office 365 and my Platform is Windows 10. I found this link in the Knowledge section of RWS Support Gateway. I think this is relevant to my issue because the Realtime (Embedded) Preview is not Available. The article was last updated in December 2021, so I hope that there is a solution for this problem now.

Many thanks for your anticipated help.

Best regards,

Noha

Hinoha mostafa ,

Thank you for your response.

Please try a Trados reset following these steps:

1. Close Studio.
2. Go to the following locations on your PC and rename the Plugins folder to Plugins_old.

C:\Users\%USERNAME%\AppData\Roaming\Trados\Trados Studio\17\

C:\Users\%USERNAME%\AppData\Roaming\Trados\Trados Studio\17\

C:\Users\%USERNAME%\AppData\Local\Trados\Trados Studio\17\

C:\Users\%USERNAME%\AppData\Local\Trados\Trados Studio\17\

Note: If you do not see the paths above, follow these steps to unhide it : https://gateway.sdl.com/apex/communityknowledge?articleName=000001137

3. Reopen Studio and check if it works.

Kind regards,

Ana

Hinoha mostafa ,

Thank you for your response.

Please try a Trados reset following these steps:

1. Close Studio.
2. Go to the following locations on your PC and rename the Plugins folder to Plugins_old.

C:\Users\%USERNAME%\AppData\Roaming\Trados\Trados Studio\17\

C:\Users\%USERNAME%\AppData\Roaming\Trados\Trados Studio\17\

C:\Users\%USERNAME%\AppData\Local\Trados\Trados Studio\17\

C:\Users\%USERNAME%\AppData\Local\Trados\Trados Studio\17\

Note: If you do not see the paths above, follow these steps to unhide it : https://gateway.sdl.com/apex/communityknowledge?articleName=000001137

3. Reopen Studio and check if it works.

Kind regards,

Ana