Studio 2017 update installation failure

Hello, I'm a Studio 2017 user (with Windows 10) and I've just tried installing the latest product update, IT'S A DISASTER! After the normal installation procedure, the pc was restarted but Studio 2017 has DISAPPEARED from my pc and all the Studio files I have in it now show up as MemoQ files (I also have MemoQ). Can anyone please help? I'm stuck and with a big project to deliver tomorrow. Thank you very much, Nicola

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Nicola Mira over 3 years ago in reply to Lydia Simplicio +1

Thank you very much, I've downloaded Studio again and it works.
All best, N
Sherry Cooper over 3 years ago in reply to Lydia Simplicio +1

Thank you very much, Steven! I'll try this way. :)

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0 Lydia Simplicio over 3 years ago

Hello Nicola Mira ,

Please take a look at the following trouble shooting guide with suggestions to ensure everything is up to date -

Then download the installer once again from your account and reinstall.

If this is still not working for you, please log a free installation support ticket-
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0 Ninaz Hudson over 2 years ago in reply to Lydia Simplicio

Thanks to Steven Whale, your handling is very effective. moto x3m 2
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0 Ninaz Hudson over 2 years ago in reply to Lydia Simplicio

Thanks to Steven Whale, your handling is very effective. moto x3m 2
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