Stepan Konev

There seems to be a problem with the back end licensing systems.  The teams are working on this to resolve as quickly as they can.

We'll post an update in here as soon as things have been resolved.  In the meantime apologies for the inconvenience and thank you for your patience.

Hello Stepan Konev ,

My apologies for the inconvenience.

We are aware of an issue when processing the upgrade and are working hard at resolving this.

I will update you just as soon as this is resolved.

Ok, thank you Steven and Paul

Hi Online Steven Whale and .Paul,

Same problem here, Studio 2019 Licence disappeared and I do not see the blue banner do upgrade to 2021.

And this is a problem.

Claudio

*****UPDATE*****

I have recovered Studio 2019 reactivating it with the licence code I had recorded and now 2019 works again and I see the blue banner now.

Jut let us know when the licence server problem has been solved.

Thank you.

Claudio

False start happened  Good to know SDL are aware of that. I launched it in demo mode so far. 'Quick add new term' and 'Generate' [filtering output] features look nice. Hope they fix the issue soon.

Stepan Konev Claudio Nasso 

Please can you refresh your browser and try again?  The teams have implemented a fix which has hopefully resolved the situation.

Regards

Paul

Stepan Konev Claudio Nasso

Apologies... it seems only part of the problems have been resolved.  The missing licences still still a work in progress.

We'll update you in due course.

Hi .Paul,

On one of my machines (Desktop) seems to have worked.

Everything seems fine now.

And now I will check/try it.

Thank you.

Regards,

Claudio

Stepan Konev

I believe you should be sorted now... perhaps you can try again and confirm this?

Thank you.

Yes, it has been recovered now. And I activated my 2021 copy successfully. Great! Thank you.