Cannot upgrade my SDL Trados Studio 2021 Freelance Plus license

When I clicked the 'Upgrade (1)' button, not only my licenses did not upgrade to 2021 but also my existing SDL Trados Studio 2019 Freelance Plus licences disappeared!!!!!!
Screenshot of Trados Studio Licenses page showing only SDL Passolo 2011 Essential (single-user) license available with a note icon and a warning 'Can't activate online? - Get an offline Activation Certificate'.

What the hell is going on???? Now I ended up with only one long abandoned and useless Passolo 2011 license!!!

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[edited by: Trados AI at 11:38 AM (GMT 0) on 4 Mar 2024]
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