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Cannot upgrade my SDL Trados Studio 2021 Freelance Plus license

When I clicked the 'Upgrade (1)' button, not only my licenses did not upgrade to 2021 but also my existing SDL Trados Studio 2019 Freelance Plus licences disappeared!!!!!!

What the hell is going on???? Now I ended up with only one long abandoned and useless Passolo 2011 license!!!

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