Hi,
I upgraded my Trados Studio Freelance 2017 to 2021 SR2. Today I installed it and tried to open a Groupshare projet.
I entered the server login credentials successfully (the server is available) but the error message is that I am not allowed to open the project. I don't understand what I need to do to fix the problem.
Thank you.
Federica
Hello Federica Guizzo
Can you tell me the exact version of Groupshare you`re using?
Also, please send a screenshot with the error message.
Thank you,
Sorin
Hello Sorin Perta, the exact version of Groupshare is
UI: 15.1.4
GS: 15.1.4.5118 - GS 2020 SR1 CU04
and this is the screenshot with the error message:
Thank you,
Federica
Hello Federica Guizzo
Is this happening for all projects or for a specific one created via an integration API (e.g. Helix). If it happens for a specific project please check the below articles:
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0034791
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0035879
Thank you,
Sorin
Hello Federica Guizzo
Is this happening for all projects or for a specific one created via an integration API (e.g. Helix). If it happens for a specific project please check the below articles:
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0034791
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0035879
Thank you,
Sorin
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