I want to deactivate my license, but I can't get deactivate certificate.
Today, I entered the RWS page and clicked the test, "Can't get online"-Deactivate offline" .
In the Offline Deactivation Certificate page, the Deactivation Authorization code is generated, but the Deactivation Certificate box is empth.
How can I get the deactivation certificate?
I can activate my license only after deactivating the license.
Please help me as soon as possible.