Unable to log in to Language Weaver

Question

I purchased Trados Studio Freelance a few hours ago and tried to use the machine translation feature. However, I am unable to use the Language Weaver service from the cloud-based resources, as it does not appear in the dropdown menu when I select machine translation. 
 Additionally, I am unable to log in to the Language Weaver portal. It displays the message: &ldquo;Could not load registration details. Please try again in a few moments,&rdquo; as below. 
 I look forward to your support. 
 
 Rachel

Elisa Maxim · Answer

Rachel So We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00818110 .

Trados Portfolio > 2. Licensing and Installation

Unable to log in to Language Weaver