after 2017 crashed and could not be reopened, I chose to disinstall and re-install. the same issue has been discussed here https://gateway.sdl.com/apex/communityknowledge?articleName=000008215&_gl=1*176qxnv*_gcl_au*MzgzMTA2NzY2LjE2OTUyMDM2MTE.*_ga*MTcxOTQ0ODU3MC4xNjM0OTAzNDEw*_ga_J0Z9C6G83T*MTY5NTIwMzYxMS4yLjEuMTY5NTIwMzc3Ni4wLjAuMA.. but even after emtying the folder, nothing changed and the same error message shows up. pls help!
thank you :)
Domenico Lombardini We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00818107 .
Elisa Maxim | RWS Group
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