Dear Sirs,
I cannot activate my licence despite the fact i am copying and pasting the activation code in my account.
Dear Sirs,
I cannot activate my licence despite the fact i am copying and pasting the activation code in my account.
Angelo Russo We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00852626 .
Elisa Maxim | RWS Group
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Also Elisa, say i did not have a contract, why do you spent time in writing toi me saying that you could have helped me if I had a contract (which i have)... instead of helping me !!! I can't beleive this mentality of yours.
Hi Angelo Russo
Sorry about the confusion, that is an automated message. Since the case is already submitted and you have a valid support contract, my colleagues will prioritize your case and get back to you first thing on Monday. Technical support is not available during weekends. I am not part of the technical team, so I cannot help you directly, I am sorry. In the future you can also submit your case directly from the Support tab of your RWS account, https://oos.sdl.com/asp/products/ssl/account/mysupport.aspx
Kind regards,
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hi Angelo Russo
Sorry about the confusion, that is an automated message. Since the case is already submitted and you have a valid support contract, my colleagues will prioritize your case and get back to you first thing on Monday. Technical support is not available during weekends. I am not part of the technical team, so I cannot help you directly, I am sorry. In the future you can also submit your case directly from the Support tab of your RWS account, https://oos.sdl.com/asp/products/ssl/account/mysupport.aspx
Kind regards,
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub