Tracy Zhu We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00854355 .

Hi Sorin, 

I have the exact same problem.  My original laptop with the software is out of commission and I need to install the program into my new laptop.  How can I create a ticket to get support for this issue? I understand it may take 48hrs+.  As long as I get someone on your end to assist me I am grateful for this problem to be resolved.

Marcela Arbelaez We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00854480 .

I have the same problem with a licence installed on an interns laptop. She couldn't deactivate the licence so, I have been left with only one licence since then. Can this also be deactivated?

 Hi Regina Seelos ,

Kindly create a new thread for the issue, and I will promptly initiate a ticket for your case as well.

Best regards,

Thanks!

Hello Sorin, is there any solution to the issue I posted?