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Hello experts! I failed to deactivate my trados license on my old laptop as the device can't work functionally. Is there any possibility that I can deactivate it without starting the laptop? I would sincerely appreciate your help.
Hello experts! I failed to deactivate my trados license on my old laptop as the device can't work functionally. Is there any possibility that I can deactivate it without starting the laptop? I would sincerely appreciate your help.
Tracy Zhu We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00854355 .
Tracy Zhu We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00854355 .
Hi Sorin,
I have the exact same problem. My original laptop with the software is out of commission and I need to install the program into my new laptop. How can I create a ticket to get support for this issue? I understand it may take 48hrs+. As long as I get someone on your end to assist me I am grateful for this problem to be resolved.
Hello Sorin, is there any solution to the issue I posted?