Valeria Maria Tafel We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00856011 .

Thank you again, Paul!

Jerzy / Paul,

now that I have the 2022 version, I'm having both the problem with the Find and Replace window that stays always on top and the program closed by itself 3-4 time during work without apparent reason.
I wanted to reinstall from scratch the previous version (2021), thinking that I can keep 2 versions active, right? But - to my big surprise - the 2021 version is no longer available in my SDL Account. How can that be? I should have it, right? Can you tell me what is happening?

Thanks

Valeria

Valeria Maria Tafel 

The search and replace window is staying in front by design. You can easily close it, pressing ESC after use and call again pressing CTRL+F (for find) or CTRL+H (for replace). When done, press ESC and the problem disappears.

Trados Studio should not crash that often. It is a very stable version, I can keep it open without switching off my PC for several days... What are the specs of your computer? Were you able to solve the disk space problem? To low disk space causes instability of the whole system, not only Trados Studio. And Windows really needs space... A lot of, TBH. Having less than 20 GB free is a big problem. I would advise to keep at least 50 GB of disk space completely free in order to have your system running smoothly.

Valeria Maria Tafel 

I have tried to explain several times now that the find/replace problem is a problem that has to be resolved in the product.  You cannot fix it unless you use a solution (if you can make it work) with something like AutoHotkey which can run a script to suppress the window from always being on top.  There is no point asking in every post how to fix this.

Valeria Maria Tafel said:

I wanted to reinstall from scratch the previous version (2021), thinking that I can keep 2 versions active, right?

Right.

Valeria Maria Tafel said:

But - to my big surprise - the 2021 version is no longer available in my SDL Account.

Seems to be there when I look?

You purchased an upgrade to 2022 which means that your 2021 licence is replaced with thee 2022 version.  You cannot licence 2021 with this.  However, if you go to your licences tab and show the details you will see this:

That means that you can install 2021 on the same computer as the one you have a licenced and activated 2022 on, and when you start it up it will draw the activation from the fact 2022 is licenced.  You do not have to add the activation code at all.

This does not mean that the 2022 version has to be running, it does not. But it must be licenced.

So now you know what is happening I hope?

Hi Jerzy, thank you again for your advice. In fact, I have only 16.9 GB of free disc space left, so that might be a problem. I will take my PC to the engineers to fix that. And I will try to learn how to work online with this new version.
But tell me, why I do not have my 2021 version downloadable anymore in my SDL account? I paid for it and I could keep it together with this newer version, couldn't I?

Valeria Maria Tafel 

Your disk space is critical. Most probably you need a new hard disk or a new computer.

Please read the answer from Paul regarding your installations. He has explained in detail what you have and how to use it.

Ok Paul, sorry and thank you for the very clear explanations. In fact, I was looking under the tab LICENSES & SUBSCRIPTIONS, rather than in the DOWNLOADS tab.
So everything's clear now. I only hope RWS is going to fix the issue of the window stuck on top as soon as possible! (I know how to open and close it, it's just more and more clicks... ANyway, I certainly can NOT use AutoHotkey without specific directions.)

THANK YOU again to both, Jerzy and Paul, and I hope I won't need to bother you anymore about this. Valeria

Jerzy, I checked again and this morning I have 24 GB available. Don't ask me why. I am not an IS expert, as you may have seen over the last few days... :-))) anyway, maybe I need more memory or a new laptop, I will consider it. Thanks again!!

Valeria Maria Tafel 

You definitely need more disk space. If you are using a laptop, the file for hibernation will be more than 20 GB. Windows also dumps information on your HDD, usually something about 4 GB. And bear in mind, that the tmp folder (C:\Users\Your_username\AppData\Local\Temp) may contain several GB of unnecessary stuff too. And with some big Windows updates the old version is kept on the HDD, which takes further GBs... So the minimal size of a HDD needed nowadays would be 500 GB or more. 256 is just enough for Windows and programs, but not for any data you produce with your work. And as the prices of HDDs are cheap as never before, I would go for 1 TB (or more, if you can afford).

Valeria Maria Tafel 

You definitely need more disk space. If you are using a laptop, the file for hibernation will be more than 20 GB. Windows also dumps information on your HDD, usually something about 4 GB. And bear in mind, that the tmp folder (C:\Users\Your_username\AppData\Local\Temp) may contain several GB of unnecessary stuff too. And with some big Windows updates the old version is kept on the HDD, which takes further GBs... So the minimal size of a HDD needed nowadays would be 500 GB or more. 256 is just enough for Windows and programs, but not for any data you produce with your work. And as the prices of HDDs are cheap as never before, I would go for 1 TB (or more, if you can afford).

Yes, I would like to know how to free space without causing damages, as I did with Trados last week.
What/where is the "file for hibernation"? It is something I could get rid of?
As to the Temp folder, I found it: can I simply delete all its content (and from the bin) safely?
And how to eliminate old unnecessary Windows versions?
I could get rid of all these things in the meantime... and then go for a 1 TB disc. My present disc has only 250 GB, I'm afraid!

Valeria Maria Tafel 

You should not touch any Windows files like the hibernation one. This is used for quicker start of your computer.

Make sure all your work in Studio is saved. Then please close Studio and ALL other programs. Then you can safely delete all files from the tmp folder. Bear in mind, that Windows will not let you delete some of these, so just let them be.

As I do not know the language of your operating system, I don't know the name of the Windows utility to remove unnecessary files from your drive. In German it is called "Datenträgerbereinigung". When you find it in your operating system, it will be the best solution to create some free space on your HDD. This is it in German:

Chose "Systemdateien bereinigen". This will allow you also to remove unnecessary old Windows updates.

Anyway,
I downloaded the 2021 version again, but installation stuck again at the same error message I have been getting for the whole last week:
"Setup did not complete. The error is:
Setup has detected a higher version of this product already installed.
If you still wish to install this version, you must remove the older version first."

So the "Allow Studio 2021 add-on" thing is untrue, or does not work for me... :-(((
So I'm still puzzled...

Great, Jerzy! Now I have 55,3 GB of free space! That'll do for another few months or so... :-))) THANK YOU!!!!!

[Anyway, I had already bought an external SSD drive and I put all my past work and many photosthere, but it was not enough. Now it's better!]