Deactivating the license for Trados Studio 2019 from my old computer

Question

I need to deactivate the license for Trados Studio 2019 from my old computer in order to install the software on my new computer. I am receiving an error message when trying to deactivate. I tried deactivating offline. Also getting an error message. 
 The error message reads: 
 Deactivation failed. 
 Could not connect to the activation server. Check the activation server address in the provider settings. The remote server returned an error: (403) Forbidden. 
 When I tried to deactivate offline, I received the deactivation certificate, inputted it and received this error:

An error has occurred with your offline-deactivation. If you continue to have problems, please Please log a support request .

Please deactivate the license so I can activate it on my new computer. 
 
 Thank you. 
 
 Diane Walsh

Paul · Answer

Diane Walsh We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00867265 .

Paul Filkin | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Deactivating the license for Trados Studio 2019 from my old computer