Hi Team,
I need to deactivate my licence on a PC which is no longer accessible to me. I had my Studio 2021 version installed on a PC the hard drive of which has been formatted so that I cannot deactivate my license any longer. Could you please assist me with deactivating that license for me?
Best wishes,
Caroline
Caroline Reffay We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00873218 .
Ana Sabo | RWS Group
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Dear Ana,
thank you for this positive reply. I will be waiting for the support case help.
Best wishes,
Caroline
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