Studio 2024 disappears/crashes during opening process

RE: Studio 2024 disappears/crashes during opening process

Josie St-Amour — Wed, 25 Jun 2025 14:35:47 GMT

Jerzy Czopik said:
If your Studio did start in your admin account, but fails to do so in your user account, it seems the installation is not completed properly. So I'd give it another try:

Uninstall Trados Studio

Remove this folder completely: C:\Users\Your_username\AppData\Local\Trados\Trados Studio

Remove this folder completely: C:\Users\Your_username\AppData\Roaming\Trados\Trados Studio

From this location: C:\ProgramData\Trados\Trados Studio remove the folder 18. DO NOT remove the folder Studio18

Remove all subfolder from here C:\Program Files (x86)\Trados\Trados Studio

Restart your PC

Locate the installation file, right click it and chose "Run as admin" (might sound slightly different, my Windows is in German)

This should clean install your program and allow it to start.

Hello Jerzy,

I have done all this twice already. I have Studio 2024 Pro.

Once I ran the "reinstall’ as admin, I could see my files, but I no longer had access to the Worldserver plug-in (I export packages from WS). I tried to reinstall the plug-in. Of course, for this I must sign into my Cloud account. But when I try to do sign in, I get the loading circle of doom and it won’t sign me in. Then the whole Studio program freezes and once it does, my only option is to go through the whole uninstall/reinstall/freeze cycle again.

I bought this license in August last year, my support is over but I urgently need to work?

What should I do?

Josie

RE: Studio 2024 disappears/crashes during opening process

Savina Hadzhieva — Mon, 16 Dec 2024 18:31:38 GMT

Hello, Paul,
I have the same problem for a few days - with Trados Studio 2024 Freelance

Since I don't understand anything about software problems, I haven't taken any measures ...

I would be grateful if you could assist me to work normally again.

Regards,
Savina

RE: Studio 2024 disappears/crashes during opening process

Simon Bratina — Mon, 25 Nov 2024 14:59:32 GMT

Hi Paul

I'm optimistically replying to the last message from Claude Brindamour in the hope that you managed to isolate the root cause and also to suggest a workaround.

I have exactly the same problem. and it's 2nd time in a month.

Repair didn't help. Also standard reset workarounds didn't help.
https://gateway.sdl.com/apex/communityknowledge?articleName=000001414

It seems like the issue is connect to some sort of update ( a plugin or another system component)

See the image of two versions of LW Provider plugin installed.

Also Event viewer shows a number of errors with Trados as faulting application and related to dotNet....

As I have several versions of Trados installed side by side, I'm hesitant to do the "fresh reinstall" of just Trados 2024.
https://gateway.sdl.com/apex/communityknowledge?articleName=000008770

Thank you
Simon

RE: Studio 2024 disappears/crashes during opening process

Claude Brindamour — Mon, 04 Nov 2024 18:21:52 GMT

The problem reappeared after updating the Antidote plugin.

RE: Studio 2024 disappears/crashes during opening process

Claude Brindamour — Sun, 03 Nov 2024 22:31:49 GMT

Thank you again, Paul for taking the time to log a support case for me. I reinstalled everything. The program looks ok, launches on Admin account, but does not start on User account (I have to right-click everytime and select Start as Administrator). So this is the one last thing that remains a mystery. I'm sure the solution is probably simple.

RE: Studio 2024 disappears/crashes during opening process

Claude Brindamour — Fri, 01 Nov 2024 18:52:11 GMT

Thank you so much for your help. I somehow manage to open Trados 2024 after the new installation.
ADMIN ACCOUNT : started OK after double-click.
USER ACCOUNT : don't start after double-click, but starts OK with right-click on the icon and RUN AS ADMINISTRATOR. 🙂

RE: Studio 2024 disappears/crashes during opening process

Jerzy Czopik — Fri, 01 Nov 2024 17:56:37 GMT

Claude Brindamour

Sorry I cannot help. Paul has already opened a support case for you, so this will certainly solve your problem.

RE: Studio 2024 disappears/crashes during opening process

Claude Brindamour — Fri, 01 Nov 2024 17:55:15 GMT

I followed your instructions from my user account. The program was installed. I then followed the 1st message sequence related to 1st installation (choosing profile, etc.) and guess what : The Trados Studio 2024 windows DISAPPEARED again and never opened. Total mystery.

RE: Studio 2024 disappears/crashes during opening process

Jerzy Czopik — Fri, 01 Nov 2024 14:56:39 GMT

Claude Brindamour

If your Studio did start in your admin account, but fails to do so in your user account, it seems the installation is not completed properly. So I'd give it another try:

Uninstall Trados Studio
Remove this folder completely: C:\Users\Your_username\AppData\Local\Trados\Trados Studio
Remove this folder completely: C:\Users\Your_username\AppData\Roaming\Trados\Trados Studio
From this location: C:\ProgramData\Trados\Trados Studio remove the folder 18. DO NOT remove the folder Studio18
Remove all subfolder from here C:\Program Files (x86)\Trados\Trados Studio
Restart your PC
Locate the installation file, right click it and chose "Run as admin" (might sound slightly different, my Windows is in German)

This should clean install your program and allow it to start.

RE: Studio 2024 disappears/crashes during opening process

Paul — Fri, 01 Nov 2024 14:53:39 GMT

We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00875333 .