Can't activate my license after the purchase of a new license

Question

I have a trouble activating my 12-month subscription license for my Trados Freelance account. 
 I can't activate it after the purchasing a new license. 
 
 The previous license expired on Novemnber 1st, and I bought another 12-mont subscription on November 2nd. 
 Thr purchase was successfully made online via PayPal. 
 
 As I restart my Trados Studio (2021) and activate my renewed licsense on the activation window, but keep getting the error message telling me that the license has not been activated.

I need someone's help. I have a project due on Monday morning. 
 
 Best regards, 
 
 Ryo Tsuruta

Ryo Tsuruta · Accepted Answer

I redeived a reply from the sales team and found out that my account has been blocked(terminated) because I bought a license from the store, not from the quoation. 
 
 I didn't receive the quoatation this year, though. 
 
 Anyway, this issue will be solved hopefully whey they come back to work on Monday.

Trados Portfolio > 2. Licensing and Installation

Can't activate my license after the purchase of a new license

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