I need to deactivate my Trados Freelance license 2019. The computer itself is defect and there is no way to access the software from there.
Now, I simply want to place my license on a new computer.
Also, the deactiate option as the support links shows in my license overview is not there. Please help.
Hi Ulf Kaiser
I noticed that you have SDL Trados Studio 2019 Freelance Plus. With the Plus version, you are entitled to two activations across different machines. Currently, you have one activation available, which means you can activate it on a new PC. After you utilize the second activation, you will then be able to reset the license from the non-functional PC and install it on the new one.
You can verify this information in your RWS account under the Product & Plans - Licenses & Subscriptions tab - oos.sdl.com/.../licenses.aspx
All the best,
Luci
Hello,
thanks for the quick reply. Unfortunately, activation doesdn't work on the new system. I am guessing I have to fill in the code that is displayed on my license overview. It leads to an error message - no server connection (403)
Offline activation does not work because I am missing the certificate. What to do?
Ulf Kaiser We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00876099 .
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