I deactivated my Trados Studio 19 today because I need to install it on a different computer. I followed all the instructions, and the reset status shows "1" available, but I'm unable to complete the reset. Additionally, it is asking for the installation ID, which I no longer have. I am not ready to upgrade my license yet but need the Studio 19 version to do some work in a different computer.
Cassandra Camargo We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00877863 .
Cassandra Camargo We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00877863 .
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